Job Description
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Assistant General Manager, based in our Chicago, Illinois boutique, you will bring your unique strengths to the Retail Leadership Team, helping us deliver an elevated client experience while supporting the daily operations, team development, and strategic growth of the boutique.
You’ll work closely with the General Manager and store team to drive performance, cultivate a service-first culture, and serve as a role model for excellence in leadership and client service.
HOW YOU BRING IT TO LIFE
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
- Drive boutique sales and KPIs on a daily, weekly, and monthly basis, while inspiring the team through example and mentorship.
- Support the General Manager in overseeing the daily operations of the boutique, including supervising staff, optimizing shift scheduling, and ensuring team productivity.
- Identify training and development needs and dedicate time to in-the-moment coaching to elevate team performance and customer experience.
- Foster a culture of teamwork and accountability, proactively assisting the team with challenges and opportunities.
- Contribute to recruiting, onboarding, and retaining top talent while promoting engagement and motivation.
- Collaborate with the General Manager and local CRM/Marketing teams to activate in-store events and client outreach initiatives.
- Promote the usage of digital tools and services to optimize the customer journey and drive business growth.
- Assist in product feedback and merchandising strategy by monitoring inventory flow, consolidations, and transfers.
- Ensure store presentation, visual merchandising, and team appearance meet ZEGNA brand standards and guidelines.
- Monitor adherence to company operational protocols and the ZEGNA Code of Ethics, including support with compliance and training.
- Champion a client-centric culture by consistently delivering best-in-class service and supporting the team in building strong client relationships.
This is how you show up:
- You bring 4+ years of experience in luxury retail or hospitality, with a strong background in sales and team leadership.
- You are an entrepreneurial and performance-driven leader who thrives on building high-performing teams.
- You’re known for your emotional intelligence, adaptability, and ability to remain calm under pressure.
- You have strong communication and interpersonal skills, with a natural flair for hospitality and client engagement.
- You are detail-oriented, reliable, and energized by fast-paced, client-centric environments.
- Annual gross salary range: $100,000-$105,000 plus bonus potential.
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits (where applicable), and more.
- Learning and development programs, including access to ZEGNA Made to Measure certification.
- Paid vacation and holidays, based on tenure and role level
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Assistant General Manager, based in our Chicago, Illinois boutique, you will bring your unique strengths to the Retail Leadership Team, helping us deliver an elevated client experience while supporting the daily operations, team development, and strategic growth of the boutique.
You’ll work closely with the General Manager and store team to drive performance, cultivate a service-first culture, and serve as a role model for excellence in leadership and client service.
HOW YOU BRING IT TO LIFE
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
- Drive boutique sales and KPIs on a daily, weekly, and monthly basis, while inspiring the team through example and mentorship.
- Support the General Manager in overseeing the daily operations of the boutique, including supervising staff, optimizing shift scheduling, and ensuring team productivity.
- Identify training and development needs and dedicate time to in-the-moment coaching to elevate team performance and customer experience.
- Foster a culture of teamwork and accountability, proactively assisting the team with challenges and opportunities.
- Contribute to recruiting, onboarding, and retaining top talent while promoting engagement and motivation.
- Collaborate with the General Manager and local CRM/Marketing teams to activate in-store events and client outreach initiatives.
- Promote the usage of digital tools and services to optimize the customer journey and drive business growth.
- Assist in product feedback and merchandising strategy by monitoring inventory flow, consolidations, and transfers.
- Ensure store presentation, visual merchandising, and team appearance meet ZEGNA brand standards and guidelines.
- Monitor adherence to company operational protocols and the ZEGNA Code of Ethics, including support with compliance and training.
- Champion a client-centric culture by consistently delivering best-in-class service and supporting the team in building strong client relationships.
This is how you show up:
- You bring 4+ years of experience in luxury retail or hospitality, with a strong background in sales and team leadership.
- You are an entrepreneurial and performance-driven leader who thrives on building high-performing teams.
- You’re known for your emotional intelligence, adaptability, and ability to remain calm under pressure.
- You have strong communication and interpersonal skills, with a natural flair for hospitality and client engagement.
- You are detail-oriented, reliable, and energized by fast-paced, client-centric environments.
- Annual gross salary range: $100,000-$105,000 plus bonus potential.
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits (where applicable), and more.
- Learning and development programs, including access to ZEGNA Made to Measure certification.
- Paid vacation and holidays, based on tenure and role level
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
About ZEGNA
The Ermenegildo Zegna Groupis one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.
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