Benefits Program Aide II

Chesapeake, VA

Job Description

The purpose of the position is to resolve overpayment incidents/cases and/or perform clerical work involving the determination and re-determination of individuals and families applying for financial, medical, or nutritional assistance under government programs. The position is responsible for assistance overpayment and/or applicant interviews and assessments, record maintenance, routine clerical tasks, and reporting. The position works according to some procedures; decides how and when to do things under general supervision.

The successful candidate will be performing the duties listed below:

  • Assists applicants with completion of required forms providing information to determine eligibility for programs and services.
  • Interviews applicants and explains available services and programs and income/resource limits.
  • Completes evaluations up to point of making determination for eligibility; verifies information and makes referrals.
  • Makes adjustments to client records; monitors payments, reviews contracts and payment histories.
  • Screens telephone calls relating to public assistance and service programs; provides information. * Logs cases from other units and transfers in cases; assists in locating open and closed cases. * Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
  • Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
  • Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
  • Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
  • Maintains client records, and prepares routine monthly reports for cases of responsibility.
  • Performs routine office tasks such as typing and sending out correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
  • Attends staff meetings and training classes.
  • Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.PDN-a0865697-6b74-41ca-9816-0a3e31557b48
The purpose of the position is to resolve overpayment incidents/cases and/or perform clerical work involving the determination and re-determination of individuals and families applying for financial, medical, or nutritional assistance under government programs. The position is responsible for assistance overpayment and/or applicant interviews and assessments, record maintenance, routine clerical tasks, and reporting. The position works according to some procedures; decides how and when to do things under general supervision.

The successful candidate will be performing the duties listed below:

  • Assists applicants with completion of required forms providing information to determine eligibility for programs and services.
  • Interviews applicants and explains available services and programs and income/resource limits.
  • Completes evaluations up to point of making determination for eligibility; verifies information and makes referrals.
  • Makes adjustments to client records; monitors payments, reviews contracts and payment histories.
  • Screens telephone calls relating to public assistance and service programs; provides information. * Logs cases from other units and transfers in cases; assists in locating open and closed cases. * Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
  • Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
  • Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
  • Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
  • Maintains client records, and prepares routine monthly reports for cases of responsibility.
  • Performs routine office tasks such as typing and sending out correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
  • Attends staff meetings and training classes.
  • Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.PDN-a0865697-6b74-41ca-9816-0a3e31557b48

About City of Chesapeake

Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living. 

Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family. 

Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country! 

The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history. 

Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake. 

Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.

Related Jobs

Apply For This Job
Benefits Program Aide II
City of Chesapeake
Chesapeake, VA
Dec 6, 2025
Your Information
First Name *
Last Name *
Email Address *
This email belongs to another account. Please use a diferent email address or Sign In.
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
Ace your interview with
AI-powered interview practice

Get comfortable talking to hiring managers, receive personalized feedback on areas for improvement, sharpen your ability to answer the most common questions, and build confidence in formulating strong responses on the spot. Click the button below to begin your three free virtual interviews!

©2025 International Association of Women.
Powered by TalentAlly.