Redwood Credit Union is seeking a Senior Business Continuity Specialist who will plan, organize, and perform activities and projects for RCU's business continuity program (BCP) to ensure the organization is prepared to respond to and recover from disruptions, ensuring the continuity of critical operations and services. Work closely with departments across RCU to ensure the effectiveness of the BCP and lead efforts to continuously improve RCU's readiness in the event of a business disruption.

Key Responsibilities

Business Continuity Program Management:

o Support enterprise risk leadership in conducting business continuity risk assessments to identify points of vulnerability, gaps in existing capabilities vs. critical business needs, and identify risk reduction strategies.

o Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA), analyze BIA data and report findings and recommendations to the Compliance Manager.

o Maintain RCU's Business Continuity Plans and Business Impact Analysis designed to address critical business needs and how RCU will respond and recover from business disruptions to include maintaining plan information in the Archer GRC application as well as ensuring that RCU's intranet site dedicated to BCP is current.

o Lead business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU's business continuity standards.

o Take part in organizational projects or initiatives with BCP implications to ensure such initiatives are consistent with RCU's BCP standards.

o Prepare business continuity status reports for ERM leadership and the Executive Risk Oversight Committee.

o Support enterprise risk leadership with annual examiner discussions and preparing documentation for examinations.

o Stay up to date with current trends and techniques in business continuity planning, incorporating new knowledge into the BCP as appropriate.

Incident Management:

o Maintain incident management plans and procedures designed to support and guide RCU's leadership response during crisis events and ensure support is provided to team members.

o Assist RCU's leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.

o Assist with postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.

o Maintain supplies of emergency materials designed to support RCU's leadership team during crisis situations.

Testing & Training:

o   Independently plan, design, and conduct tests and drills designed to assess the effectiveness of RCU's Business Continuity Plans and Incident Management Procedures, required to support critical RCU processes and systems. Oversee results and independently advise on remediation plans.

o Organize and support Compliance Manager and enterprise risk leadership in performing annual tabletop exercises with senior leadership, individual business departments, and assist with building safety and evacuation drills.

o Develop and lead training on business continuity subjects for leaders and team members.

o Develop and lead enterprise risk leadership in team member communications, training, and disaster preparedness campaigns.

o Document results of testing and resulting action plans for reporting to Executives, Board, and federal and state examiners.  

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

Why work for Redwood Credit Union?

*  29th largest credit union in the U.S. and the largest financial institution based in the North Bay

*   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

* Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

*   Recognized by Newsweek as one of "America's Best Credit Unions 2024"

*   Recognized by Forbes as one of "America's Best Small Employers 2023"

*   Voted Best Places to Work in the North Bay 20 years in a row

*   World-class Employee Engagement scores

*   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

*   Industry leading Net Promoter Scores across the U.S.                                                    

Minimum Qualification: Knowledge, Skills and Abilities

• Strong problem solving, planning, communication, organizational and interpersonal skills.

• Insight and judgment to initiate timely and appropriate action.

• Meticulous attention to detail.

• Ability to communicate complex ideas effectively, both verbally and in writing.

• Ability to establish and maintain effective working relationships with diverse groups of people.

• Ability to organize, coordinate and prioritize a variety of activities simultaneously.

• Ability to act independently and confidentially, using discretion, and tact.

• Ability to distinguish and manage confidential material and information.

• Ability and desire to work in a team environment, and ability to work independently.

• Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications.

• Basic knowledge of regulations governing business continuity planning requirements to ensure compliance and operational resilience.

• Proficiency in business continuity management software such as Archer GRC.

Licenses and Certifications

• Business Continuity Officer Certification is desirable.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business, finance, or related field with a minimum of five years of experience in business continuity planning or related governance, risk, and compliance fields.

Compensation: Base starting range: $91,520 to $120,573 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

*  Competitive medical, dental, and vision insurance, mental health offerings

*  Employee performance incentive plan

* Salary Advancement- Merit increase based on performance

* 401(k) program with employer match

* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

* RCU employees are eligible for a 1% discount on all recreational or boat loan products

* 2% discount off Visas and LOC Loans through RCU

* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

* 0% interest on garment, fitness, or home office equipment loan of up to $500

* 100% financing for employee purchased homes!

Physical Requirements:

* Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.

* Ability to move or lift up to 25 pounds occasionally.

* Ability to use a computer keyboard and calculator.

* Work environment is indoors; majority of the time is spent sitting at a desk.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 

                                                  We are an Equal Opportunity Employer