Job Description
Have you ever considered how your attention to detail could support seamless connections for businesses? As a Business Service Activation Specialist at Spectrum, you'll play a key role in guiding customers through the order process, coordinating service activation, and ensuring every interaction meets our high standards. Your work will directly improve customer satisfaction and drive successful business outcomes at Spectrum.
How You'll Make an Impact
- Support Spectrum customers by managing incoming calls, website inquiries and emails to process and complete service orders for cable, internet, voice and mobile
- Coordinate with internal teams and partners to ensure timely and accurate order fulfillment for all sales leads
- Evaluate and correct work orders to guarantee operational soundness and proper billing, preventing duplicate or inaccurate orders
- Manage work queues and dashboards to schedule or reschedule orders, maintaining alignment with Spectrum's policies and standards
- Communicate clearly with customers and partners across multiple channels, resolving inquiries and handling exceptions before installation
- Apply Spectrum's business rules and guidelines to uphold the integrity of work orders and drive completion rates
- Document best practices, share insights with your team and contribute ideas for continual improvement
Working Conditions
- Office environment
- Flexible work schedule may be required
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2+ years of customer service or sales experience
Skills
- Ability to read, write, speak and understand English
- Ability to prioritize and organize tasks effectively
- Proficient with computers and software applications
- Capable of working independently within a team setting
- Skilled in resolving customer complaints and issues
- Comfortable handling prolonged periods of seated, back-to-back calls
- Clear, professional oral and written communication
- Understanding of cable, high-speed internet and telephone services
- Familiarity with general accounting and billing procedures
- Knowledgeable about office procedures and Spectrum policies
- Able to troubleshoot service issues
- Awareness of residential product information, packaging, pricing and current offers
Preferred Qualifications
Skills
- Ability to maintain confidentiality
- Effective problem-solving under pressure
- Knowledge of cable industry products and services
#LI-JS8
CSU105 2025-66016 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Have you ever considered how your attention to detail could support seamless connections for businesses? As a Business Service Activation Specialist at Spectrum, you'll play a key role in guiding customers through the order process, coordinating service activation, and ensuring every interaction meets our high standards. Your work will directly improve customer satisfaction and drive successful business outcomes at Spectrum.
How You'll Make an Impact
- Support Spectrum customers by managing incoming calls, website inquiries and emails to process and complete service orders for cable, internet, voice and mobile
- Coordinate with internal teams and partners to ensure timely and accurate order fulfillment for all sales leads
- Evaluate and correct work orders to guarantee operational soundness and proper billing, preventing duplicate or inaccurate orders
- Manage work queues and dashboards to schedule or reschedule orders, maintaining alignment with Spectrum's policies and standards
- Communicate clearly with customers and partners across multiple channels, resolving inquiries and handling exceptions before installation
- Apply Spectrum's business rules and guidelines to uphold the integrity of work orders and drive completion rates
- Document best practices, share insights with your team and contribute ideas for continual improvement
Working Conditions
- Office environment
- Flexible work schedule may be required
Required Qualifications
Education
- High School Diploma or equivalent
Experience
- 2+ years of customer service or sales experience
Skills
- Ability to read, write, speak and understand English
- Ability to prioritize and organize tasks effectively
- Proficient with computers and software applications
- Capable of working independently within a team setting
- Skilled in resolving customer complaints and issues
- Comfortable handling prolonged periods of seated, back-to-back calls
- Clear, professional oral and written communication
- Understanding of cable, high-speed internet and telephone services
- Familiarity with general accounting and billing procedures
- Knowledgeable about office procedures and Spectrum policies
- Able to troubleshoot service issues
- Awareness of residential product information, packaging, pricing and current offers
Preferred Qualifications
Skills
- Ability to maintain confidentiality
- Effective problem-solving under pressure
- Knowledge of cable industry products and services
#LI-JS8
CSU105 2025-66016 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Spectrum
Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights
Related Jobs
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
As a Store Manager Trainee, you'll train on all aspects of successfully running a store in preparation for running for your own store. You'll be involved in supervising day-to-day store activities, en...
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking...
Spectrum would like you to finish the application on their website.
