This job is expired.
First Horizon National Corporation

Business System Manager - Wire Services

First Horizon National Corporation
Knoxville, TN
Full-Time

Job Description

Location: On site in Memphis, TN, Lafayette, LA, Metairie, LA, Birmingham, AL, or Knoxville, TN

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Position Overview:

The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s).  The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification.  The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes.  The BSM is the primary contact for issues or changes related to business functions supported by the system(s).   

The BSM partners with business unit managers in Operations to deliver agreed upon business objectives.  The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes.  The BSM also analyzes, measures and reports on the status of implementation efforts.  

Essential Duties and Responsibilities:

Consultation and Analysis

  • Drives initiatives and has primary responsibility for approving business requirements
  • Manages definition of business case and approves business requirements and functional designs for system enhancements
  • Considers impact to vendor, workflow of existing processes and other related systems
  • Uses analytical skills to streamline business processes
  • Understands and applies limitations and unique advantages of existing enterprise capabilities
  • Analyzes marketplace, industry, company and technology trends and best practices
  • Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
  • Designs and documents business processes to improve efficiency
  • Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
  • Develops solutions to business problems or new business requirements
  • Creates maps of current and future processes
  • Manages system SLAs, Disaster Recovery and Business Continuity, and user access
  • Serves as primary subject matter expert contact for the system
  • Defines and drives system strategy to align with organizational strategies
  • Researches and analyzes the root cause of system issues

Execution

  • Manages multiple initiatives effectively
  • Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals
  • Develops detailed plans and timelines
  • Produces system-related job aids and provides training content for training facilitators
  • Performs and coordinates User Acceptance Testing
  • Reviews and approves Quality Assurance test plans
  • Performs or schedules production certification

Communication

  • Relates well with all levels of the organization and builds appropriate rapport
  • Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
  • Manages end-user system communications
  • Communicates with manager proactively regarding any capacity issues or opportunities

Knowledge:

  • In-depth knowledge of multiple operations areas and functions
  • Understanding of business processes and functions for loans, deposits, and other products
  • Awareness of regulatory environment and implications

Education and/or Work Experience Requirements:

Skills:

  • Ability to establish a mutual understanding with team members
  • Can decide and act without having the total picture
  • Can easily pose future scenarios
  • Can present the unvarnished truth in an appropriate and helpful manner
  • Excellent verbal and written skills
  • Strong Lucid skills preferred
  • Project Management or Business Analyst experience beneficial

 Abilities:

  • Ability to read situations quickly
  • Ability to decompose a problem into detail
  • Ability to influence business partners without formal reporting relationships
  • Ability to travel as necessary
  • Ability to monitor and communicate detailed findings
  • Ability to communicate ideas, concepts, positions, and decisions

Job Qualifications

  • Utmost commitment to quality
  • Strong customer orientation
  • Bachelor’s degree or related experience
  • 5 or more years system implementation and/or operations experience

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.  

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits 

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.PDN-a0643130-7fc6-41f7-9fe8-d91db3168495

Location: On site in Memphis, TN, Lafayette, LA, Metairie, LA, Birmingham, AL, or Knoxville, TN

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Position Overview:

The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s).  The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification.  The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes.  The BSM is the primary contact for issues or changes related to business functions supported by the system(s).   

The BSM partners with business unit managers in Operations to deliver agreed upon business objectives.  The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes.  The BSM also analyzes, measures and reports on the status of implementation efforts.  

Essential Duties and Responsibilities:

Consultation and Analysis

  • Drives initiatives and has primary responsibility for approving business requirements
  • Manages definition of business case and approves business requirements and functional designs for system enhancements
  • Considers impact to vendor, workflow of existing processes and other related systems
  • Uses analytical skills to streamline business processes
  • Understands and applies limitations and unique advantages of existing enterprise capabilities
  • Analyzes marketplace, industry, company and technology trends and best practices
  • Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
  • Designs and documents business processes to improve efficiency
  • Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
  • Develops solutions to business problems or new business requirements
  • Creates maps of current and future processes
  • Manages system SLAs, Disaster Recovery and Business Continuity, and user access
  • Serves as primary subject matter expert contact for the system
  • Defines and drives system strategy to align with organizational strategies
  • Researches and analyzes the root cause of system issues

Execution

  • Manages multiple initiatives effectively
  • Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals
  • Develops detailed plans and timelines
  • Produces system-related job aids and provides training content for training facilitators
  • Performs and coordinates User Acceptance Testing
  • Reviews and approves Quality Assurance test plans
  • Performs or schedules production certification

Communication

  • Relates well with all levels of the organization and builds appropriate rapport
  • Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
  • Manages end-user system communications
  • Communicates with manager proactively regarding any capacity issues or opportunities

Knowledge:

  • In-depth knowledge of multiple operations areas and functions
  • Understanding of business processes and functions for loans, deposits, and other products
  • Awareness of regulatory environment and implications

Education and/or Work Experience Requirements:

Skills:

  • Ability to establish a mutual understanding with team members
  • Can decide and act without having the total picture
  • Can easily pose future scenarios
  • Can present the unvarnished truth in an appropriate and helpful manner
  • Excellent verbal and written skills
  • Strong Lucid skills preferred
  • Project Management or Business Analyst experience beneficial

 Abilities:

  • Ability to read situations quickly
  • Ability to decompose a problem into detail
  • Ability to influence business partners without formal reporting relationships
  • Ability to travel as necessary
  • Ability to monitor and communicate detailed findings
  • Ability to communicate ideas, concepts, positions, and decisions

Job Qualifications

  • Utmost commitment to quality
  • Strong customer orientation
  • Bachelor’s degree or related experience
  • 5 or more years system implementation and/or operations experience

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.  

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits 

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.PDN-a0643130-7fc6-41f7-9fe8-d91db3168495
First Horizon National Corporation

About First Horizon National Corporation

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Related Jobs

Comcast
Xfinity Retail Sales Consultant

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 19, 2025 MI
Comcast
Sr. Principal Machine Learning Engineer

Comcast

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it...

Dec 19, 2025 Sunnyvale, CA
Comcast
Video Operations Technician 2

Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions o...

Dec 19, 2025 Centennial, CO
Comcast
Xfinity Retail Sales Consultant

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 19, 2025 MI
Comcast
Sr. Principal Machine Learning Engineer

Comcast

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it...

Dec 19, 2025 Sunnyvale, CA
Comcast
Video Operations Technician 2

Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions o...

Dec 19, 2025 Centennial, CO
Comcast
Xfinity Retail Sales Consultant

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 19, 2025 MI
Comcast
Sr. Principal Machine Learning Engineer

Comcast

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it...

Dec 19, 2025 Sunnyvale, CA
Comcast
Video Operations Technician 2

Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions o...

Dec 19, 2025 Centennial, CO
Comcast
Xfinity Retail Sales Consultant

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 19, 2025 MI
Comcast
Sr. Principal Machine Learning Engineer

Comcast

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it...

Dec 19, 2025 Sunnyvale, CA
Comcast
Video Operations Technician 2

Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions o...

Dec 19, 2025 Centennial, CO
Comcast
Xfinity Retail Sales Consultant

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 19, 2025 MI
Comcast
Sr. Principal Machine Learning Engineer

Comcast

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it...

Dec 19, 2025 Sunnyvale, CA
Comcast
Video Operations Technician 2

Comcast

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions o...

Dec 19, 2025 Centennial, CO
Apply For This Job
Business System Manager - Wire Services
First Horizon National Corporation
Knoxville, TN
Nov 19, 2025
Full-time
Your Information
First Name *
Last Name *
Email Address *
This email belongs to another account. Please use a diferent email address or Sign In.
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.
Ace your interview with
AI-powered interview practice

Get comfortable talking to hiring managers, receive personalized feedback on areas for improvement, sharpen your ability to answer the most common questions, and build confidence in formulating strong responses on the spot. Click the button below to begin your three free virtual interviews!

Follow us
Site Resources:
Terms of Services
Privacy Policy
Support Request
For Employers:
Post a Job
Contact an Associate
©2025 International Association of Women.
Powered by TalentAlly.