Job#: 2091309

Job Description:

Change Coordinator

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Change Coordinator with business analysis and project delivery experience as well as strong ServiceNow and ITIL v4 knowledge to place at our client, a Big Five Bank.

Client: Big Five Bank

Terms: 12-month Contract.

Location: Currently 100% Remote – Canada-wide

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Cameron at [email protected]. Please reference Change Coordinator - Bank

Team Focus:

· Engage process users, approvers, leaders, stakeholders and other impacted audiences in the change to ensure understanding and what it means for customers.

· Understand a variety of business dimensions that must be considered in the implementation of change (products, people, processes), and associated risks that must be interpreted, evaluated and mitigated.

· Drive overall business results by ensuring that change is understood, accepted and sustained.

Job Description:

· Analyzes the scope of change to determine people, process, technology, risks & other impacts.

· Breaks down and analyses data and information to provide insights and recommendations.

· Provides advice and guidance to assigned business/group on implementation of change; evaluates the change environment to understand complexity and impact of change to develop a program that meets required objectives.

· Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes.

· Collaborates with internal/external stakeholders to provide business context in the design, development and implementation of change. Ensures alignment between stakeholders.

· Identifies resistance to the change and challenges with process adherence and uses communications and training in order obtain process acceptance.

· Monitors and tracks adoption of the change and collaborates with process users to address any issues.

· Continuously adapts to improve personal and team performance.

· Makes recommendations to improve processes and systems.

· Embraces and promotes new tools and innovations.

· Acts as a trusted advisor to assigned business/group.

· Recommends and implements solutions based on analysis of issues and implications for the business.

· Assists in the development and testing of process and ITSM tool enhancements.

· Identifies emerging issues and trends to inform decision-making.

Key Qualifications:

· 3 - 5 years of hands-on IT change coordinator experience.

· Post-secondary degree in related field of study

· Knowledge of business analysis, project delivery practices and standards across the project lifecycle.

· Verbal & written communication skills – In-depth.

· Collaboration & team skills - In-depth

· Analytical and problem-solving skills – In-depth

· Data driven decision making - In-depth

· ServiceNow

· ITIL v4

· Solid understanding of cloud technology and how to integrate with change management best practices

Interview Process: Interviews will take place in two rounds during the same week this month.

This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed.

This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.

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EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.