Job Description
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.
We are actively hiring for a Change Manager I - Remote
Your Role:The Change Manager I are responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensure that changes are aligned with organizational goals and effectively implemented to support long-term success.
Your Work:
• Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows).
• Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
• Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
• Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
• Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
• Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
• Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.
Required Experience, Education and Skills
• BA/BS degree or equivalent combination of education and experience
• 8 years of relevant experience
• Prosci Certification
• Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent solid understanding and application of training and communications methodologies and best practices
• Strong solid understanding of project management and other lifecycle methodologies
• Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions
What would make us excited about you?
• MA degree or equivalent combination of education and experience
• Leadership/Cultural expectations (below by job level)
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaainsurance.aaa.com/us/en/benefits](https://careers.csaainsurance.aaa.com/us/en/benefits).
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [TalentAcquistion@csaa.com](mailto:TalentAcquistion@csaa.com)
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
#LI-JR1
00
We are actively hiring for a Change Manager I - Remote
Your Role:The Change Manager I are responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensure that changes are aligned with organizational goals and effectively implemented to support long-term success.
Your Work:
• Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows).
• Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
• Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
• Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
• Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
• Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
• Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.
Required Experience, Education and Skills
• BA/BS degree or equivalent combination of education and experience
• 8 years of relevant experience
• Prosci Certification
• Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent solid understanding and application of training and communications methodologies and best practices
• Strong solid understanding of project management and other lifecycle methodologies
• Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions
What would make us excited about you?
• MA degree or equivalent combination of education and experience
• Leadership/Cultural expectations (below by job level)
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaainsurance.aaa.com/us/en/benefits](https://careers.csaainsurance.aaa.com/us/en/benefits).
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [TalentAcquistion@csaa.com](mailto:TalentAcquistion@csaa.com)
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
#LI-JR1
00
CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.
We are actively hiring for a Change Manager I - Remote
Your Role:The Change Manager I are responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensure that changes are aligned with organizational goals and effectively implemented to support long-term success.
Your Work:
• Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows).
• Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
• Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
• Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
• Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
• Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
• Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.
Required Experience, Education and Skills
• BA/BS degree or equivalent combination of education and experience
• 8 years of relevant experience
• Prosci Certification
• Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent solid understanding and application of training and communications methodologies and best practices
• Strong solid understanding of project management and other lifecycle methodologies
• Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions
What would make us excited about you?
• MA degree or equivalent combination of education and experience
• Leadership/Cultural expectations (below by job level)
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaainsurance.aaa.com/us/en/benefits](https://careers.csaainsurance.aaa.com/us/en/benefits).
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [TalentAcquistion@csaa.com](mailto:TalentAcquistion@csaa.com)
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
#LI-JR1
00
We are actively hiring for a Change Manager I - Remote
Your Role:The Change Manager I are responsible for supporting and leading moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across the organization. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes. Working closely with IT project teams, technical leaders, and business partners, the Change Manager I ensure that changes are aligned with organizational goals and effectively implemented to support long-term success.
Your Work:
• Lead and support change management efforts for IT system implementations, upgrades, and process changes (e.g., platforms, tools, workflows).
• Develop and implement change management strategies and plans that align with business objectives, improve employee adoption and anticipate downstream impacts of technology changes across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results and critical metrics tied to benefit realization for IT initiatives.
• Operate with increasing independence, making informed decisions on change strategy execution and partner engagement without requiring continuous direction.
• Collaborate with project managers and technical leads to integrate change management activities into project and delivery plans.
• Design and deliver communication and training plans that translate technical changes into clear, user-focused messaging.
• Provide mentorship and support to leaders to help them effectively sponsor and reinforce IT changes.
• Identify and manage anticipated resistance related to technology adoption and process change, and develop mitigation tactics in partnership with IT and business leaders.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed, to support successful adoption.
Required Experience, Education and Skills
• BA/BS degree or equivalent combination of education and experience
• 8 years of relevant experience
• Prosci Certification
• Deep knowledge & validated application of change management processes and tools including stakeholder analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for sophisticated, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent solid understanding and application of training and communications methodologies and best practices
• Strong solid understanding of project management and other lifecycle methodologies
• Proven application of change management practices for IT system implementations, enhancements, and process changes, including platforms, tools, and workflows
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions
What would make us excited about you?
• MA degree or equivalent combination of education and experience
• Leadership/Cultural expectations (below by job level)
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaainsurance.aaa.com/us/en/benefits](https://careers.csaainsurance.aaa.com/us/en/benefits).
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [TalentAcquistion@csaa.com](mailto:TalentAcquistion@csaa.com)
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
#LI-JR1
00
About CSAA Insurance Group
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities. As insurance industry leaders, we know things can change in an instant. It’s why we’re here.
We’re not afraid of change. We welcome it and use it to advance the cause. For employees, our cause is to become ever more inclusive and supportive of their goals and contributions. For our AAA Members, it’s finding new ways to help them prevent, prepare for and recover from whatever comes. For our communities, it’s exploring new ways of helping them meet evolving challenges.
Whatever may happen, change becomes progress at CSAA IG.
Benefits for today and for your future -- Benefits at CSAA IG represent our commitment to protect our employees by providing for their needs today and helping them prepare for a more secure future. Our suite of benefits is designed to provide for your physical, mental, social and financial health.
Our sense of belonging keeps us together -- Belonging is the feeling of being welcomed and accepted for who you are and the qualities you bring. It’s knowing you’re heard and valued as an individual and employee.
At CSAA IG, we share a strong sense of purpose and a hunger for adventure.
Change should always be expected, but can’t always be predicted. Whatever happens, we remain true to our beliefs and clear on our purpose. We meet change head on and grow from each experience.
A promise to act -- Life is uncertain, but we are not. When our AAA Members need us, we know how to move with the speed, expertise and confidence they rely on.
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