In addition to the responsibilities listed below, this role is also responsible for serving as an expert for fostering relationships with patients, their families and loved ones, and staff related to a patients terminal illness in a home or community; mentoring others on the completion of patient documentation and fulfillment of physician orders (e.g., tracking home visit frequencies) with respect to hospice regulatory compliance; leveraging expert knowledge to provide both individual and group-level spiritual counseling services focusing on end-of-life in home and community settings, ensuring all cases are solved; and providing non-RN pain assessments and recommending appropriate interventions (e.g., breathing techniques, guided meditation) to comfort patients, their families and loved ones, and staff.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Leads collaborative efforts in spiritual care by: serving as a role model for collaborating, communicating, and documenting interactions with interdisciplinary teams, consult services, and departments across the continuum of care, assisting other team members when necessary; and leading collaborative initiatives with external spiritual care programs (e.g., Interfaith Councils, Music Ministry, CPE Centers), diverse spiritual leaders, and community partners, proactively seeking out new partnerships to ensure resources and/or care of patients, their families and loved ones, and staff are effectively provided.
• Leads patient, loved ones, and staff counseling services by: mentoring others on diverse spiritual care assessment models and ensuring they are effectively used to thoroughly evaluate all spiritual needs, issues, and concerns and implementing appropriate spiritual care services and/or care interventions; expertly leveraging and mentoring others on advanced crisis intervention methods and techniques to help patients, loved ones, and staff experiencing an ambiguous or unique crisis event or emotional, spiritual, and/or existential distress; guiding the triaging of existential and spiritual counseling and creating appropriate care plans while demonstrating sensitivity, respect, and compassion; setting a standard for during and after end-of-life support and counseling to patients, loved ones, and staff, including grief counseling and support group services across the department, ensuring complex, ambiguous cases are effectively resolved; and recommending and implementing enhancements to documentation of pertinent interventions in the patient care record and streamlining charting methodologies in accordance with policies and procedures.
• Leads spiritual care services by: teaching others about cultural sensitivity (e.g., acknowledging diverse belief systems) when interacting with patients, their families and loved ones, and team members; leading the team in tending to spiritual or religious needs and proactively identifying new initiatives including providing supportive counseling, services and/or events throughout the year (e.g., Ash Wednesday, Ramadan) for individuals of diverse faiths, backgrounds, religious needs, cultural rituals, and practices; leading work to create, provide, and educate patients, loved ones, and staff on spiritual resources (e.g., phone support, home visitations, self-care strategies, literature, memorial services, spiritual practices, and alternative care); and leading improvement initiatives based on evaluations of the quality and satisfaction of spiritual care services, including patient survey responses, to ensure patients, loved ones, and staff receive the appropriate spiritual support, comfort, nurturing of well-being, and guidance needed.

• Masters degree in Divinity, Theology or related field from an accredited university AND minimum four (4) years of pastoral care experience in a Hospital, Clinic, or Hospice setting.
• Minimum three (3) years of experience in a leadership role with or without direct reports.

• Knowledge, Skills, and Abilities (KSAs): Business Documentation; Health Care Compliance; Health Care Policy; Acts with Compassion; Employee Training; Conflict Resolution; Intercultural Skills; Interpersonal Skills; Program Development; Time Management; Community Engagement; Member Service; Patient Safety; Education and Training; Spiritual Care Resources; Belief Systems and Practices; Crisis Intervention; Spiritual Care Counseling; Spiritual Care Assessments and Interventions; Medical Ethics; Bereavement Risk Assessment

• Basic Life Support License for Health Care Providers.
• Board Certified or certification-eligible as a Chaplain.