Job Summary

The person in this position will serve as the Clinical Operations Manager for the Regional Alliance for Healthy Schools (RAHS).  This position is 1.0 FTE (40 hours/week).  The Clinical Operations Manager is responsible for the ongoing development of clinical processes to ensure compliance with standards of care, policies, procedures, regulatory agency, and accredited agencies. An ideal candidate will have the ability to manage high level projects with accuracy and dependability. The Clinical Operations Manager should possess strong organizational and communication skills and enjoy working as part of a dynamic interdisciplinary team.  A clinical operations background, experience as a Clinical Lead or LPN, RN, and experience working in a primary or adolescent healthcare setting is strongly desired.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Works closely with RAHS Medical Directors, RAHS APP Manager, RAHS Operations Manager, and RAHS Director to ensure compliance with standards of care, policies, and procedures.
• Works collaboratively with RAHS Medical Directors on clinical processes to ensure clinical compliance and optimal clinical flow.
• Works collaboratively with RAHS Operations Manager to assure compliance with regulatory and accrediting agencies:
• TJC
• CLIA
• Medical Waste
• Health System Safety Drills
• Chemical Inventory
• Supervision of Red Bag and formulary management
• Liaison for Pharmacy
• Liaison for Health Department
• Liaison for Lab
• Responsible for personnel management and workflow of Medical Assistants to ensure optimal clinical flow.
• Prepares agendas, minutes and leads regularly scheduled Medical Assistant meetings.
• Provides in-service training and ensures that precepting and mandatory training occurs for Medical Assistants and other staff members as assigned.
• Works closely with the Regulatory Readiness team, and Pharmacy Administration for regular regulatory checks.  Maintains high knowledge in this area and follow-up with clinics to ensure compliance.
• Demonstrates proactive problem-solving skills, critical thinking, and takes the initiative to identify, act and follow through on problems.
• Promotes and facilitates positive communication with the entire RAHS department.
• Report Directly to the RAHS Director.
• Travel to RAHS sites is required.
• Other duties as assigned.
• Serves as back up in the absence of the RAHS Operations Manager.

Required Qualifications*

• Bachelor's degree in public health care or Associate Nursing degree (LPN or RN) 
• 5 years of lead experience in primary, adolescent or academic healthcare setting. 
• Demonstrated ability to meet deadlines and achieve project objectives. 
• Demonstrated ability to work collaboratively as part of a team. 

Desired Qualifications*

• Master of Public Health, BSN degree or related field and equivalent experience.  
• 2-5 years of experience managing clinical operations.
• 1-2 years of experience with MiChart or Electronic Medical Records
• Microsoft Office Suite expertise.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.