Job Description
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.
Essential Responsibilities:
- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
- Performs other related duties as required.
- Supervisory Responsibilities: This job has no supervisory responsibilities.
Grade 125
Basic Qualifications: Experience
- Minimum one (1) year of multi-line telephone experience.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- High School Diploma/GED.
- N/A
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
- Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
- Must pass typing test of 25WPM.
- N/A
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.
Essential Responsibilities:
- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
- Performs other related duties as required.
- Supervisory Responsibilities: This job has no supervisory responsibilities.
Grade 125
Basic Qualifications: Experience
- Minimum one (1) year of multi-line telephone experience.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- High School Diploma/GED.
- N/A
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
- Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
- Must pass typing test of 25WPM.
- N/A
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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