Job Description
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
The Coordinator, Ticket Operations supports the leader(s) of Ticket Operations and each of the ticket operations staff by providing support and services on all day to day or special project and fulfillment needs.
Responsibilities
Performs any combination of the following duties according to specific departmental guidelines:
Assist in making recommendations on ways to enhance and simplify the Ticket Operations process
Assist in all product training for the Consumer Services Center & Sales Academy
Assist the Regional Ticket Operations staff on all special project needs
Reseating
Declined payment plans
Work closely the Consumer Services Center Management team on handling all Action Forms
Tier 1 level on all System, Financial Controls
Track and respond to all emails in the track-specific ticket operations inbox
Process all Corporate & Complimentary Ticket accounts
Assist with all Event Weekend Ticket Operations needs
Event Staffing
Will Call Operations
Nightly Reconciliation
Final Event Reports
Where applicable, assist in the hiring, staffing and scheduling of all event weekend staff
Handling and processing of all inbound mail
Renewals
Inbound Consumer Correspondence
Assist in developing & implementation of efficiency opportunities within the Ticket Operations
Other duties as assigned
Qualifications
High school diploma or GED required or equivalent combination of education and experience
Experience with ticketing software (i.e., Ticketmaster, Tickets.com) preferred
Box office experience preferred
Able to manage projects from conception to implementation
Familiarity with the sport of NASCAR is a plus
Proficient in Microsoft Office Suite, specifically Microsoft Excel
Excellent communication skills, both verbal & written
Self-starter, able to prioritize and work independently with minimal supervision
Flexibility to work necessary hours including evenings, weekends & holidays
Exceptional customer service skills
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
Follow us on LinkedIn and X for future opportunities and company news.
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
The Coordinator, Ticket Operations supports the leader(s) of Ticket Operations and each of the ticket operations staff by providing support and services on all day to day or special project and fulfillment needs.
Responsibilities
Performs any combination of the following duties according to specific departmental guidelines:
Assist in making recommendations on ways to enhance and simplify the Ticket Operations process
Assist in all product training for the Consumer Services Center & Sales Academy
Assist the Regional Ticket Operations staff on all special project needs
Reseating
Declined payment plans
Work closely the Consumer Services Center Management team on handling all Action Forms
Tier 1 level on all System, Financial Controls
Track and respond to all emails in the track-specific ticket operations inbox
Process all Corporate & Complimentary Ticket accounts
Assist with all Event Weekend Ticket Operations needs
Event Staffing
Will Call Operations
Nightly Reconciliation
Final Event Reports
Where applicable, assist in the hiring, staffing and scheduling of all event weekend staff
Handling and processing of all inbound mail
Renewals
Inbound Consumer Correspondence
Assist in developing & implementation of efficiency opportunities within the Ticket Operations
Other duties as assigned
Qualifications
High school diploma or GED required or equivalent combination of education and experience
Experience with ticketing software (i.e., Ticketmaster, Tickets.com) preferred
Box office experience preferred
Able to manage projects from conception to implementation
Familiarity with the sport of NASCAR is a plus
Proficient in Microsoft Office Suite, specifically Microsoft Excel
Excellent communication skills, both verbal & written
Self-starter, able to prioritize and work independently with minimal supervision
Flexibility to work necessary hours including evenings, weekends & holidays
Exceptional customer service skills
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
Follow us on LinkedIn and X for future opportunities and company news.
About NASCAR
The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 14 of the nation’s major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series™, NASCAR Xfinity Series™, and NASCAR CRAFTSMAN Truck Series™), four international series (NASCAR Brasil Sprint Race, NASCAR Canada Series, NASCAR Mexico Series, NASCAR Whelen Euro Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Advance Auto Parts Weekly Series). The International Motor Sports Association™ (IMSA®) governs the IMSA WeatherTech SportsCar Championship™, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states.
For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, Facebook, X and Snapchat.
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