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CSC Specialist I

Spectrum

Louisville, KY

Full-Time

CSC Specialist I

Spectrum

Louisville, KY

Full-Time

Jun 14, 2025

Construction

Job Description

Under general supervision, this role is responsible for receiving inbound customer calls and making outbound customer calls as well as working tasks relating to surveys, construction projects, and installations. This is the entry level position in this job family, with expectations that the Representative develops working knowledge of the assigned workload and can effectively provide support for orders with moderate complexity.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Make and receive customer calls related to updates and governance on surveys, construction projects, and scheduling installations and related to serviceability projects.
Review and take action on customer orders in the billing system related to governance activities to ensure process accuracy.
Responsible for scheduling or rescheduling orders with the customer working in parallel with boundary partners
Work with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function.
Ensure timely routing of customer calls that may require additional follow-up.
Ensure positive customer experience by connecting out of scope calls to appropriate department and capture the activity for process improvement.
Work tasks that pertain to ongoing survey/construction related projects.
Remain up-to-date on CSC processes using departmental knowledge-based tools as they pertain to job functions.
Perform other duties as assigned by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Aptitude to grasp new concepts and strong customer orientation
Ability to effectively address/resolve customer questions and issues
Ability to solve problems while working under pressure
Ability to prioritize and organize effectively, with strong attention to details
Ability to work independently and in group environment
Exhibit professional courtesy and patience with both internal and external customers
Proficiency with personal computer and software applications, such as MS Word, Excel, PowerPoint
Basic knowledge of general accounting & billing procedures
Basic knowledge of applicable sales and CRM tools (Salesforce,), billing systems (ACSR, ICOMS), and other related software (e.g., PRISM, Avaya, GIS, Webex, Microsoft Office, Sharepoint, UXID, and UCM)

Required Education

High School Diploma or equivalent

Required Related Work Experience and Number of Years

Customer service experience - 0-1
Billing platform experience - 0-1

PREFERRED QUALIFICATION

Preferred Skills/Abilities and Knowledge

Preferred Education

Preferred Related Work Experience and Number of Years

Telecommunications/cable industry experience

Working Conditions

Office environment
Flexible work schedule may be required

CSU107 2025-53940 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Make and receive customer calls related to updates and governance on surveys, construction projects, and scheduling installations and related to serviceability projects.
Review and take action on customer orders in the billing system related to governance activities to ensure process accuracy.
Responsible for scheduling or rescheduling orders with the customer working in parallel with boundary partners
Work with operations and other departments to determine the serviceability of an address and follow defined processes to complete this function.
Ensure timely routing of customer calls that may require additional follow-up.
Ensure positive customer experience by connecting out of scope calls to appropriate department and capture the activity for process improvement.
Work tasks that pertain to ongoing survey/construction related projects.
Remain up-to-date on CSC processes using departmental knowledge-based tools as they pertain to job functions.
Perform other duties as assigned by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Aptitude to grasp new concepts and strong customer orientation
Ability to effectively address/resolve customer questions and issues
Ability to solve problems while working under pressure
Ability to prioritize and organize effectively, with strong attention to details
Ability to work independently and in group environment
Exhibit professional courtesy and patience with both internal and external customers
Proficiency with personal computer and software applications, such as MS Word, Excel, PowerPoint
Basic knowledge of general accounting & billing procedures
Basic knowledge of applicable sales and CRM tools (Salesforce,), billing systems (ACSR, ICOMS), and other related software (e.g., PRISM, Avaya, GIS, Webex, Microsoft Office, Sharepoint, UXID, and UCM)

Required Education

High School Diploma or equivalent

Required Related Work Experience and Number of Years

Customer service experience - 0-1
Billing platform experience - 0-1

PREFERRED QUALIFICATION

Preferred Skills/Abilities and Knowledge

Preferred Education

Preferred Related Work Experience and Number of Years

Telecommunications/cable industry experience

Working Conditions

Office environment
Flexible work schedule may be required

About Spectrum

Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights

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CSC Specialist I

Spectrum

Louisville, KY

Jun 14, 2025

Full-time

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