Job Description
Land O'Lakes is seeking a Customer Logistics team member to support our Dairy Foods business. This position requires on-site work in our Arden Hills office.
Key responsibilities will include:
Order Management:
* Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision making, customer relationship, process development and improvement.
Problem Solving and Decision Making:
* Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made.
* Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of
customer orders.
* Owns individual decision making and coordinates collaborative decisions to ensure timely resolution.
* Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations.
Customer Relationship Management:
* Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while
balancing cost and quality across the supply chain.
* Develops and owns customer relationship in order to anticipate customer needs and proactively provide service
* Balances the need for business practice adherence vs. circumstantial exceptions
* Identifies and drives supply chain opportunities for win/win solutions with strategic customers
Process Development and Improvement:
*Identifies, initiates, develops and executes continuous improvements and efficiencies; examples include customer focused initiatives and customer scorecards.
*Collaborates with Supply Chain, Marketing, Sales, and Financial Services to identify customer behavior trends that may have cost implications or impact our ability to meet service expectations.
Experience-Education:
- Bachelor's degree or equivalent work experience in lieu of degree required
- 3 or more years of experience in Customer Logistics, Supply Chain or related field - including customer relationship management
- Experience with MS Suite
Salary range: $69,040 - $103,560 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges)
About Land O'Lakes, Inc.
Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.
Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).
Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.
Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
Land O'Lakes is seeking a Customer Logistics team member to support our Dairy Foods business. This position requires on-site work in our Arden Hills office.
Key responsibilities will include:
Order Management:
* Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision making, customer relationship, process development and improvement.
Problem Solving and Decision Making:
* Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made.
* Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of
customer orders.
* Owns individual decision making and coordinates collaborative decisions to ensure timely resolution.
* Quantifies costs and evaluates business requirements to help determine the best resolution for critical customer situations.
Customer Relationship Management:
* Communicates, collaborates and negotiates with internal and external customers and supply chain partners to manage service while
balancing cost and quality across the supply chain.
* Develops and owns customer relationship in order to anticipate customer needs and proactively provide service
* Balances the need for business practice adherence vs. circumstantial exceptions
* Identifies and drives supply chain opportunities for win/win solutions with strategic customers
Process Development and Improvement:
*Identifies, initiates, develops and executes continuous improvements and efficiencies; examples include customer focused initiatives and customer scorecards.
*Collaborates with Supply Chain, Marketing, Sales, and Financial Services to identify customer behavior trends that may have cost implications or impact our ability to meet service expectations.
Experience-Education:
- Bachelor's degree or equivalent work experience in lieu of degree required
- 3 or more years of experience in Customer Logistics, Supply Chain or related field - including customer relationship management
- Experience with MS Suite
Salary range: $69,040 - $103,560 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges)
About Land O'Lakes, Inc.
Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.
Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).
Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.
Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
About Land O'Lakes
A career at Land O’Lakes means working at the heart of the dynamic agriculture and food industries—and helping to solve some of the world’s greatest food challenges. If you know us as “the butter company,” you may be surprised to discover that we’re behind many trusted brands, including Purina®, WinField™ United, Kozy Shack®, Vermont Creamery®, and Philia™, among others. We’re #232 on the Fortune 500 list, with 8,000+ employees doing business in all 50 U.S. states and 50 countries around the world.
From crop inputs that grow into the grain that animals eat, to a final product on a store shelf, Land O’Lakes has a farmer-to-fork view. Pair this with our farmer ownership, and we're uniquely qualified to fulfill our purpose of Feeding Human Progress around the world, while always delivering on our responsibility to our owners. Just as we’ve been doing for nearly 100 years.
Explore a career with Land O’Lakes, and discover why Forbes, Indeed, the Human Rights Campaign Foundation and many others have placed us on their best places to work lists.
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