Job Description
FreedomPay is seeking a proactive and detail-oriented professional to join our Customer Success Support team! This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys solving problems, and communicates effectively across departments. You'll play a key role in ensuring a seamless client experience by managing support requests, troubleshooting issues, and maintaining strong relationships throughout the customer lifecycle. This is a great opportunity to join a growing SaaS company in the FinTech space.
Main Job Responsibilities (including but not limited to):
- Assess and evaluate client needs through daily calls and email correspondence.
- Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk.
- Manage client expectations across all aspects of the relationship and overall customer lifecycle.
- Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly.
- Manage multiple clients, projects, and priorities simultaneously.
- Communicate effectively and assertively in both individual and group settings.
- Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance.
- Maintain up-to-date product knowledge and support new client implementations.
- Understand and clearly explain technical concepts and solutions to clients.
- Contribute to a collaborative, entrepreneurial team environment and work independently when needed.
Required Skills and Experience:
- 1-3+ years of experience in a customer success, client services, or technical support role.
- Bachelor's degree in Business, Communications, Information Systems, or a related field.
- Strong communication, troubleshooting, and problem-solving skills.
- Excellent time management and organizational abilities with a sharp attention to detail.
- Proficiency or familiarity with customer service software (Zendesk preferred).
- Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment.
- Self-starter with strong interpersonal and presentation skills and a genuine interest in professional growth.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
FreedomPay is seeking a proactive and detail-oriented professional to join our Customer Success Support team! This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys solving problems, and communicates effectively across departments. You'll play a key role in ensuring a seamless client experience by managing support requests, troubleshooting issues, and maintaining strong relationships throughout the customer lifecycle. This is a great opportunity to join a growing SaaS company in the FinTech space.
Main Job Responsibilities (including but not limited to):
- Assess and evaluate client needs through daily calls and email correspondence.
- Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk.
- Manage client expectations across all aspects of the relationship and overall customer lifecycle.
- Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly.
- Manage multiple clients, projects, and priorities simultaneously.
- Communicate effectively and assertively in both individual and group settings.
- Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance.
- Maintain up-to-date product knowledge and support new client implementations.
- Understand and clearly explain technical concepts and solutions to clients.
- Contribute to a collaborative, entrepreneurial team environment and work independently when needed.
Required Skills and Experience:
- 1-3+ years of experience in a customer success, client services, or technical support role.
- Bachelor's degree in Business, Communications, Information Systems, or a related field.
- Strong communication, troubleshooting, and problem-solving skills.
- Excellent time management and organizational abilities with a sharp attention to detail.
- Proficiency or familiarity with customer service software (Zendesk preferred).
- Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment.
- Self-starter with strong interpersonal and presentation skills and a genuine interest in professional growth.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About FreedomPay
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments.
Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
Since our launch in 2000, FreedomPay has been a pioneer in Next Level Commerce™, including mobile payments, cashless solutions, virtual and remote terminals, payment processing, intelligent analysis, routing of promotions, incentives and customer relationship management services.
As the industry's first TransAtlantic payments solution with integrations across top point-of-sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make your payments faster, simpler, safer and smarter.
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