Job#: 2090344

Job Description:

IT Desktop Support Technician

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. Our client is looking for qualified candidates to work onsite providing desktop support needs.

of you are interested please email: [email protected]

Shift: Mon- Fri 8:00 am am-5:00 pm

Location: Charlotte, NC

Day-to-day:

• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided.
• General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
• A+, Dell and Lexmark certifications preferred
• Strong customer service skills – personable, empathetic, patient – Will be handing off computers to our internal users
• Communicates highly technical information to both technical and nontechnical personnel
• May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades
• May participate in development of information technology and infrastructure projects
• May involve use of problem management databases and help desk system
• A+ Cert preferred

Required Qualifications:

• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA’s)

• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer

• Works well under general supervision

Minimum Requirements:

• 2-4 years plus supporting Desktops, Laptops and Printers with a few of customer service experience (More Junior candidates can be considered based off Schooling, Certifications, Soft Skills, and Internships)

• Personable as they will be interacting with a wide range of users and environments

For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.