Job Description
Director - Commercial Master Data Management
The Director, Commercial Master Data Management will be responsible for establishing key Master Data assets (including Customer) as trusted sources of truth and ensuring appropriate use of Master Data by the Commercial organization. This position will define and lead Master Data Management (MDM) strategy, MDM governance, MDM capability development / enhancement, MDM operations, and Master Data integration with other data and systems in the Commercial infrastructure. This position will play a key role in the Data, Analytics & Insights organization reporting to the Head of Commercial Data Management and will lead a team of internal and external data stewards and MDM system analysts and developers. The ideal candidate should have extensive knowledge in Pharma Commercial MDM solutions and Customer/Payer/Product Master Data, understand downstream business impact, and have the ability to advocate, adopt, and lead the implementation of best practices to optimize our Master Data as business strategy and technology evolve. This role will be based in Waltham, MA with a weekly hybrid office schedule.
Responsibilities
RESPONSIBILITIES: Functional ownership Serve as the business owner for Commercial MDM solution and Master Data Stewardship, and provide guidance in day-to-day MDM operations Identify and lead specific MDM projects to meet business needs, manage project timeline and deliverables, and ensure department performance goals are aligned with company objectives and achieved Strategic Leadership Lead the development and execution of short-term and long-term MDM strategies, including the evaluation and implementation of the optimal MDM solution, reference data sources, and operating model Lead the development of new MDM capabilities such as Patient Mastering, and integration across commercial systems such as CRM and Commercial Data Warehouse Maintain the MDM solution as the single source of truth for Master Data leveraged by all downstream applications, reporting, analytics, and operations Operational Excellence Focus on Master Data quality by developing key metrics to proactively monitor data quality and downstream business impacts, investigate and resolve ongoing and legacy data issues such as over/under merges, account affiliation and taxonomy review and cleanup Manage and triage ad-hoc business requests, oversee the resolution of field submitted data change requests (DCRs) and field data inquiries Optimize MDM processes, and lead the development of Standard Operating Procedures (SOP) Cross-functional Collaboration Collaborate and manage stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management services providers. Lead cross-functional discussions to understand and document business requirements for Master Data; communicate and set clear expectations on how appropriate solutions are identified and implemented to meet business needs Qualifications Basic Qualifications EDUCATION AND EXPERIENCE: Bachelor’s degree required, post-graduate degree preferred; Major in Mathematics, Computer Science, Business Analytics, Business Management, Information Management, Operations Research, or related subject Extensive knowledge of pharma commercial MDM, cloud-based solutions (Informatica, Reltio, and/or Veeva), and downstream business impact required Experience leading internal and external teams of data stewards and system analysts required Business and technical fluency in CRM, Data Warehouse, SQL, Excel, and PowerPoint required. 10-12 years' experience with 4-6+ years’ supervisory experience in MDM within a commercial organization in the pharmaceutical/biotech industry with proven business results strongly preferred Hands-on experience with multiple data technologies and processes such as data management, data architecture, data integration, data quality, and metadata management strongly preferred Experience supporting various commercial business processes in the pharmaceutical industry including Marketing, Field Operations, Analytics, Compliance, Patient Services and Market Access strongly preferred Experience in drafting and managing data policies, SOPs, and data / process documentation in a Data Catalog preferred Preferred Qualifications PERSONAL ATTRIBUTES NEEDED: Strong sense of ownership and accountability, strategic thinking, and able to make tough decisions Excellent people and stakeholder management, and communication skills with the ability to collaborate effectively across all levels of the organization Strong project and time management skills with the ability to understand business impact and prioritize accordingly Able to handle ambiguity and intensity in a fast-paced environment driven by evolving business needs Ability to work in our Waltham, MA office with a weekly hybrid office schedule The annual base salary for this position ranges from $190,000 to $217,000. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here #LI-TS1 About Us Why join Team Alkermes? Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy. Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023). Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.
Director - Commercial Master Data Management
The Director, Commercial Master Data Management will be responsible for establishing key Master Data assets (including Customer) as trusted sources of truth and ensuring appropriate use of Master Data by the Commercial organization. This position will define and lead Master Data Management (MDM) strategy, MDM governance, MDM capability development / enhancement, MDM operations, and Master Data integration with other data and systems in the Commercial infrastructure. This position will play a key role in the Data, Analytics & Insights organization reporting to the Head of Commercial Data Management and will lead a team of internal and external data stewards and MDM system analysts and developers. The ideal candidate should have extensive knowledge in Pharma Commercial MDM solutions and Customer/Payer/Product Master Data, understand downstream business impact, and have the ability to advocate, adopt, and lead the implementation of best practices to optimize our Master Data as business strategy and technology evolve. This role will be based in Waltham, MA with a weekly hybrid office schedule.
Responsibilities
RESPONSIBILITIES: Functional ownership Serve as the business owner for Commercial MDM solution and Master Data Stewardship, and provide guidance in day-to-day MDM operations Identify and lead specific MDM projects to meet business needs, manage project timeline and deliverables, and ensure department performance goals are aligned with company objectives and achieved Strategic Leadership Lead the development and execution of short-term and long-term MDM strategies, including the evaluation and implementation of the optimal MDM solution, reference data sources, and operating model Lead the development of new MDM capabilities such as Patient Mastering, and integration across commercial systems such as CRM and Commercial Data Warehouse Maintain the MDM solution as the single source of truth for Master Data leveraged by all downstream applications, reporting, analytics, and operations Operational Excellence Focus on Master Data quality by developing key metrics to proactively monitor data quality and downstream business impacts, investigate and resolve ongoing and legacy data issues such as over/under merges, account affiliation and taxonomy review and cleanup Manage and triage ad-hoc business requests, oversee the resolution of field submitted data change requests (DCRs) and field data inquiries Optimize MDM processes, and lead the development of Standard Operating Procedures (SOP) Cross-functional Collaboration Collaborate and manage stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management services providers. Lead cross-functional discussions to understand and document business requirements for Master Data; communicate and set clear expectations on how appropriate solutions are identified and implemented to meet business needs Qualifications Basic Qualifications EDUCATION AND EXPERIENCE: Bachelor’s degree required, post-graduate degree preferred; Major in Mathematics, Computer Science, Business Analytics, Business Management, Information Management, Operations Research, or related subject Extensive knowledge of pharma commercial MDM, cloud-based solutions (Informatica, Reltio, and/or Veeva), and downstream business impact required Experience leading internal and external teams of data stewards and system analysts required Business and technical fluency in CRM, Data Warehouse, SQL, Excel, and PowerPoint required. 10-12 years' experience with 4-6+ years’ supervisory experience in MDM within a commercial organization in the pharmaceutical/biotech industry with proven business results strongly preferred Hands-on experience with multiple data technologies and processes such as data management, data architecture, data integration, data quality, and metadata management strongly preferred Experience supporting various commercial business processes in the pharmaceutical industry including Marketing, Field Operations, Analytics, Compliance, Patient Services and Market Access strongly preferred Experience in drafting and managing data policies, SOPs, and data / process documentation in a Data Catalog preferred Preferred Qualifications PERSONAL ATTRIBUTES NEEDED: Strong sense of ownership and accountability, strategic thinking, and able to make tough decisions Excellent people and stakeholder management, and communication skills with the ability to collaborate effectively across all levels of the organization Strong project and time management skills with the ability to understand business impact and prioritize accordingly Able to handle ambiguity and intensity in a fast-paced environment driven by evolving business needs Ability to work in our Waltham, MA office with a weekly hybrid office schedule The annual base salary for this position ranges from $190,000 to $217,000. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here #LI-TS1 About Us Why join Team Alkermes? Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy. Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023). Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.
About Alkermes, Inc.
At Alkermes, we apply our deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. With our portfolio of marketed medicines and investigational pipeline candidates, we seek to make a meaningful difference in the way people manage their diseases. Our patient-inspired science, integrated research strategy, sophisticated development capabilities and specialized commercial infrastructure enable us to pursue the development and commercialization of innovative new medicines, including those for people with conditions that have traditionally been overlooked or stigmatized.
Our greatest strengths at Alkermes are our people and our inherent empathy for patients, families and caregivers. Neurological and psychiatric disorders strike people at the core of who they are and impact many facets of their lives. We work with urgency to develop new treatment options for people living with these conditions.
Headquartered in Dublin, Ireland, we have an R&D center in Waltham, Massachusetts; a research and manufacturing facility in Athlone, Ireland; and a manufacturing facility in Wilmington, Ohio.
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