This individual will manage all technology implementation, production support and maintenance activities for the Clinical, Regulatory and Medical Affairs business units. The successful candidate will manage budget, scope and resources, and will have subject matter expertise in the processes, procedures and content of managing IT delivery for Clinical, Regulatory, Medical Affairs, and Drug Safety Pharmacovigilance (DSPV) business units in a pharmaceutical organization.

This role is based at Alkermes’ Waltham, MA location with a hybrid office schedule.

Responsibilities

• Own and foster the IT to business relationship for the Clinical, Regulatory, Medical Affairs, and DSPV business units. Drive technology strategy while partnering with business leadership. Prioritize technology efforts in partnership with business leadership 
• Create and manage a delivery strategy and operating model within your team, maintaining the application production environment to quality standards, and delivering high value implementation projects on time and on budget
• Manage a team of internal and external, onshore and offshore application professionals to execute implementation and support activities to business value, SLA adherence and customer satisfaction goals
• Own partner/vendor relationships, managing external service provider quality and performance to ensure that services are delivered according to the specified service levels, requirements, and overall effectiveness
• Work closely with the Project Management Office (PMO) function to deliver project implementations through hypercare and into the production support function
• Ensure adherence to pertinent regulatory requirements, security, and departmental policies, practices and standard operating procedures 
• Partner with other Global and local IT management to ensure alignment and coordination of IT best practices for all Alkermes users. Introduce best practice and process improvement ideas where appropriate. Collaborate with the Global IT team to share best practices and learn from peers within the industry
• Accountable for personnel management activities including personnel actions (hiring, promotions, transfers etc.), training and development, feedback on performance and adherence to performance management process. Assist in the development of organizational structure and staffing requirements
• Assist in the development and recommendation of departmental budget.

Qualifications

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field; post-graduate degree or equivalent experience preferred
• Minimum of ten (10) years’ experience required within IT delivery for clinical, regulatory, medical affairs, and DSPV systems in a pharmaceutical environment 
• Experience managing IT vendor relationships 

Preferred Qualifications:

• Excellent verbal and written communication and presentation skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Self-starter with ability to multitask – effectively manage simultaneous work requests across departments, IT, and other cross-functional organizations
• Ability to initiate, persuade, motivate, and influence project stakeholders and internal/external team members to desired and mutually-beneficial outcomes

Travel Requirements:

• Occasional business travel expected 

The annual base salary for this position ranges from $195,000 to $219,000. In addition, this position is eligible for an annual performance pay bonus.  Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package.  Additional details can be found on our careers website: www.alkermes.com/careers#working-here  

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About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023). 

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law.  Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Alkermes is an E-Verify employer.