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Director of Front Office

Hyatt Hotels Corporation

New York City, NY

Full-Time

Director of Front Office

Hyatt Hotels Corporation

New York City, NY

Full-Time

May 24, 2025

Hospitality

Job Description

Dream Midtown

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include:

Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Dream Midtown

Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 100,000 colleagues across 54 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests. As we continue to grow, we don’t lose sight of what’s most important— people. Hyatt is a company that was built by family. It’s a workplace where coworkers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

We care for the wellbeing of our colleagues, guests, owners, and communities and are committed to advancing a culture of opportunity for all. We believe that embedding DE&I in every part of our business is the manifestation of our purpose - to care for people so they can be their best. This means everyone with no exceptions.  We are committed to ensuring diversity, equity, and inclusion is reflected across our actions and behaviors, policies and procedures, workplace environment and culture.  Our Change Start Here commitments outline key DE&I goals around (i) who we employ, develop, and advance, (ii) who we support, and (iii) who we buy from and work with.

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Director of Front Office

Hyatt Hotels Corporation

New York City, NY

May 24, 2025

$85,000 a year

Full-time

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