Faculty and Technical Resource Specialist, Media Design School
Faculty and Technical Resource Specialist, Media Design School
Job Description
The Faculty and Technical Resource Specialist ensures that all on-site and cloud-based technical resources supporting Media Design School (MDS) programs at Strayer University operate reliably and meet established specifications. This role is responsible for the rapid diagnosis and resolution of technical issues to minimize disruption to instructional delivery and the student experience.
Technical resources include, but are not limited to: classroom hardware (such as audiovisual systems, instructor station computers and peripherals, loudspeakers, and MIDI keyboards), associated software platforms, and network infrastructure including LAN connectivity, internet access, and cloud-based storage systems. The Specialist also ensures that MDS facilities and systems align with Strayer University IT standards and SEI security requirements, remain current with organizational policies, and support effective collaboration with internal stakeholders.
In addition, this role supports the academic mission by ensuring that MDS students—both on-campus and online—receive high-quality, professional instruction and assistance in the effective use of industry-standard hardware and software relevant to their fields of study.
Essential Duties and Responsibilities:
- Oversees and ensures smooth operation of all hardware and software installations for MDS programs in Atlanta.
- Installation and testing of all new hardware and software
- Interfaces with IT, Security, and Digital Workplace officers.
- Performs or arranges for all necessary maintenance of technical systems
- Serves as Lead Instructor for the Music Design Technology Lab I/II course sequence.
- Arranges for selected adjunct teachers, visiting lecturers, and other specialists to supplement instruction in Music Design Technology Lab I/II course sequence.
- Seek opportunities to add value and perform additional duties as assigned to support the University's mission and goals.
Job Skills:
- Strong ability to diagnose and resolve network issues and outages efficiently.
- Advanced proficiency in music production software, including Logic Pro X, Cubase, Pro Tools Studio, Sibelius, Dorico, and MuseScore.
- Professional-level keyboard (piano) skills, acquired through formal training and/or equivalent self-directed experience.
- Demonstrated expertise in MIDI-based music production, including sequencing, programming, and editing.
- Full competency in digital signal processing (DSP), audio mixing, and mastering.
- Working knowledge of game audio middleware, such as Wwise and FMOD.
- Exceptional interpersonal and instructional skills, with a proven ability to patiently and effectively support technically inexperienced students.
- Demonstrated alignment with SEI’s Success Behaviors, including inclusive teamwork, continuous learning, mission-driven execution, and innovative problem solving.
Work Experience:
- 10 years of combined experience between teaching/operations
- Experience managing and supporting Local Area Networks (LANs), including monitoring, maintenance, and troubleshooting.
- Experience as assistant/programmer for a professional composer (preferred)
- Experience as a Pro Tools operator or recording studio assistant engineer (preferred)
- Experience as director of technology or network manager for a music production company (preferred)
- Experience in running workshops, masterclasses, webinars in music technology, and any and all classroom teaching experience (preferred)
Education:
- Bachelor’s Degree in Music, Music Production, Audio Engineering, Systems Management and/or related fields.
Certificates, licenses and registrations:
- Third party certification in the use and instruction of Apple Logic Pro X (Preferred)
- Professional certification as Pro Tools operator (preferred)
- Certification as a licensed instructor for sites like linda.com or MacProVideo.com (preferred)
Other:
- Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
- Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
- If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
- Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
- Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
- Able to access information using a computer.
- Other essential functions and marginal job functions are subject to modification.
#LI-JD1
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
The Faculty and Technical Resource Specialist ensures that all on-site and cloud-based technical resources supporting Media Design School (MDS) programs at Strayer University operate reliably and meet established specifications. This role is responsible for the rapid diagnosis and resolution of technical issues to minimize disruption to instructional delivery and the student experience.
Technical resources include, but are not limited to: classroom hardware (such as audiovisual systems, instructor station computers and peripherals, loudspeakers, and MIDI keyboards), associated software platforms, and network infrastructure including LAN connectivity, internet access, and cloud-based storage systems. The Specialist also ensures that MDS facilities and systems align with Strayer University IT standards and SEI security requirements, remain current with organizational policies, and support effective collaboration with internal stakeholders.
In addition, this role supports the academic mission by ensuring that MDS students—both on-campus and online—receive high-quality, professional instruction and assistance in the effective use of industry-standard hardware and software relevant to their fields of study.
Essential Duties and Responsibilities:
- Oversees and ensures smooth operation of all hardware and software installations for MDS programs in Atlanta.
- Installation and testing of all new hardware and software
- Interfaces with IT, Security, and Digital Workplace officers.
- Performs or arranges for all necessary maintenance of technical systems
- Serves as Lead Instructor for the Music Design Technology Lab I/II course sequence.
- Arranges for selected adjunct teachers, visiting lecturers, and other specialists to supplement instruction in Music Design Technology Lab I/II course sequence.
- Seek opportunities to add value and perform additional duties as assigned to support the University's mission and goals.
Job Skills:
- Strong ability to diagnose and resolve network issues and outages efficiently.
- Advanced proficiency in music production software, including Logic Pro X, Cubase, Pro Tools Studio, Sibelius, Dorico, and MuseScore.
- Professional-level keyboard (piano) skills, acquired through formal training and/or equivalent self-directed experience.
- Demonstrated expertise in MIDI-based music production, including sequencing, programming, and editing.
- Full competency in digital signal processing (DSP), audio mixing, and mastering.
- Working knowledge of game audio middleware, such as Wwise and FMOD.
- Exceptional interpersonal and instructional skills, with a proven ability to patiently and effectively support technically inexperienced students.
- Demonstrated alignment with SEI’s Success Behaviors, including inclusive teamwork, continuous learning, mission-driven execution, and innovative problem solving.
Work Experience:
- 10 years of combined experience between teaching/operations
- Experience managing and supporting Local Area Networks (LANs), including monitoring, maintenance, and troubleshooting.
- Experience as assistant/programmer for a professional composer (preferred)
- Experience as a Pro Tools operator or recording studio assistant engineer (preferred)
- Experience as director of technology or network manager for a music production company (preferred)
- Experience in running workshops, masterclasses, webinars in music technology, and any and all classroom teaching experience (preferred)
Education:
- Bachelor’s Degree in Music, Music Production, Audio Engineering, Systems Management and/or related fields.
Certificates, licenses and registrations:
- Third party certification in the use and instruction of Apple Logic Pro X (Preferred)
- Professional certification as Pro Tools operator (preferred)
- Certification as a licensed instructor for sites like linda.com or MacProVideo.com (preferred)
Other:
- Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
- Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
- If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
- This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
- Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
- Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
- Able to access information using a computer.
- Other essential functions and marginal job functions are subject to modification.
#LI-JD1
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
About Strategic Education Inc.
Work is changing. The economy is rapidly transforming. We’re innovating education and transforming learning to help people prepare for the workforce - today and in the future. Our innovation is powered by the belief that today's workforce cannot be supported by yesterday's education. To be relevant now and in the future, we need to transform learning to create an experience that delivers results.
Our goal is to create as much economic mobility for our students as possible. We exist to help them better their lives through education. The interests of our students come first. If we do a good job serving them, our success follows. We need to be on the cutting edge of the future of learning and work.The world is changing rapidly. The education we offer must be relevant and practical. It must provide our customers with the knowledge and skills to prosper in our modern economy. We must never take success for granted and we must obsess about being better every day. Our success over the long term depends on our ability to move faster than the disruptive forces around us.
Our people are our most important asset.
We value teamwork and collaboration. We must attract, develop, and retain the best talent. We're excited to meet you!
