Fleet Services Account Manager
Job Description
Join our Team as a Fleet Services Account Manager!
The Role:
We’re seeking a passionate and dedicated Fleet Services Account Manager responsible for managing and growing the company's fleet accounts, ensuring the delivery of high-quality fleet management services to customers. This role involves developing and maintaining strong relationships with key stakeholders, understanding customer needs, and providing tailored solutions to enhance fleet efficiency and performance. The Advanced Services Account Manager will oversee all aspects of account management, including service, data analysis and reporting, contract negotiation, and compliance with service level agreements.
What You’ll Be Doing:
- Develop and maintain strong relationships with Advanced Services fleet customers, serving as the primary strategic liaison to ensure alignment with client objectives and organizational priorities.
- Partner with customers to define, implement, and achieve strategic goals related to cost optimization, equipment lifecycle management, operational efficiency, and business expansion.
- Act as liaison between dealers and customers for any service related discrepancies.
- Lead dealer training initiatives focused on system enhancements, process optimization, and the adoption of best practices to drive continuous improvement across the dealer network.
- Oversee execution of customer deliverables, ensuring proactive engagement and measurable improvement in customer satisfaction and retention metrics.
- Prepare and present comprehensive Quarterly Business Reviews, providing strategic insights on account performance, financial outcomes, and growth opportunities.
- Monitor program compliance and Key Performance Indicators, leveraging data driven insights to inform business decisions and continuous improvement initiatives.
- Additional duties as assigned.
What We’re Looking For:
- Bachelor's degree in business, communications, or a related field required.
- 0-2 years of experience in account coordination, customer success, sales support, or a related client facing role.
- Proven experience managing multiple client accounts, quotes, and service requests while ensuring timely follow-up and high customer satisfaction.
- Strong analytical and data interpretation skills; ability to research and translate insights into actionable business strategies.
- Ability to influence cross-functional teams and drive results in a customer-centric environment.
- Excellent written and verbal communication skills, with proficiency in presenting to executive stakeholders.
- Ability to work in a constant state of alertness and safe manner.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Columbus, IN office and work remotely Thursday and Friday.
- 30-40% travel is required.
What Your Total Compensation & Benefits Package will look like:
Salary - $65,440 - $83,800 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Join our Team as a Fleet Services Account Manager!
The Role:
We’re seeking a passionate and dedicated Fleet Services Account Manager responsible for managing and growing the company's fleet accounts, ensuring the delivery of high-quality fleet management services to customers. This role involves developing and maintaining strong relationships with key stakeholders, understanding customer needs, and providing tailored solutions to enhance fleet efficiency and performance. The Advanced Services Account Manager will oversee all aspects of account management, including service, data analysis and reporting, contract negotiation, and compliance with service level agreements.
What You’ll Be Doing:
- Develop and maintain strong relationships with Advanced Services fleet customers, serving as the primary strategic liaison to ensure alignment with client objectives and organizational priorities.
- Partner with customers to define, implement, and achieve strategic goals related to cost optimization, equipment lifecycle management, operational efficiency, and business expansion.
- Act as liaison between dealers and customers for any service related discrepancies.
- Lead dealer training initiatives focused on system enhancements, process optimization, and the adoption of best practices to drive continuous improvement across the dealer network.
- Oversee execution of customer deliverables, ensuring proactive engagement and measurable improvement in customer satisfaction and retention metrics.
- Prepare and present comprehensive Quarterly Business Reviews, providing strategic insights on account performance, financial outcomes, and growth opportunities.
- Monitor program compliance and Key Performance Indicators, leveraging data driven insights to inform business decisions and continuous improvement initiatives.
- Additional duties as assigned.
What We’re Looking For:
- Bachelor's degree in business, communications, or a related field required.
- 0-2 years of experience in account coordination, customer success, sales support, or a related client facing role.
- Proven experience managing multiple client accounts, quotes, and service requests while ensuring timely follow-up and high customer satisfaction.
- Strong analytical and data interpretation skills; ability to research and translate insights into actionable business strategies.
- Ability to influence cross-functional teams and drive results in a customer-centric environment.
- Excellent written and verbal communication skills, with proficiency in presenting to executive stakeholders.
- Ability to work in a constant state of alertness and safe manner.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Columbus, IN office and work remotely Thursday and Friday.
- 30-40% travel is required.
What Your Total Compensation & Benefits Package will look like:
Salary - $65,440 - $83,800 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
About Toyota Material Handling
Toyota Material Handling offers a full line of material handling products proudly assembled in the United States, including forklifts, reach trucks, order pickers, pallet jacks, container handlers, automated guided vehicles, and tow tractors, along with aerial work platforms, fleet management services, and advanced automation engineering and design.
Toyota’s commitment to quality, reliability and customer satisfaction, the hallmark of the Toyota Production System, extends throughout more than 230 locations across North America.
