Infrastructure Manager
Job Description
How to Apply
A cover letter is recommended for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The College of Literature, Science, and the Arts (LSA) has an exciting opportunity for a self-motivated, team-building, creative, and analytical thinker with great communication skills to join the LSA Technology Services management team. We are seeking an Infrastructure Manager to lead a team of 10 infrastructure staff. This role will report to the Assistant Director of Infrastructure and Security and act as an essential bridge between our technical staff, security team, and department leadership. As Infrastructure Manager, you will oversee all operational and strategic planning for LSA's core infrastructure services, supporting the college's mission with your expertise and collaborative approach. The position is designed as a hybrid role, offering a dynamic mix of in-person and remote work for the Manager, and most direct reports working a predominantly remote schedule. After-hours work is an infrequent occurrence.
The target salary range for this position is $107,200 - $134,000. A higher salary may be possible for well-qualified applicants.
Responsibilities*
About The Job
We work with other LSA Technology Services teams, technology teams across campus, and directly with faculty, researchers, and administrators. This team provides and supports an array of technologies that advance the college's and the university's mission. We provide web hosting environments for both researchers and other LSA Technology Services teams. We provide endpoint management environments for Linux and Windows devices and servers. These environments have a heavy emphasis on research and instruction and provide many opportunities to develop new approaches while still meeting university and college policies and expectations. We support a number of museums on campus and their unique server environment requirements. Many, but not all, of our environments are virtualized, so some server room and data center support is involved. We provide hostmaster and webmaster services for the college. We also provide an array of smaller services in overall support of college operations.
As Infrastructure Manager, your leadership of this team and their services will include managing the ticket queue, ensuring project deliverables are provided on time, meeting facilitation, and finding solutions to meet unique research needs. You will also have opportunities to drive exploration of new technologies and approaches through recurring activities that focus on team innovation. Together with the Assistant Director of Infrastructure and Security and other stakeholders, you will build a strategic vision for these services, which will include service operations, service improvements, and launching new services when necessary. You will be responsible for multi-year hardware and virtual machine lifecycle planning, including procurement and decommissioning schedules, along with ensuring proper disaster recovery planning occurs. You will work with your staff to set priorities, provide responsive customer service, and support them through their career growth.
About You
You are a self-motivated, team builder who has experience leading highly technical teams. You know how to lead and reach decisions even in areas where you may not be the subject matter expert. You have experience delivering large-scale services to meet wide-ranging service demands.
You lead with respect, build resilient teams and relationships across the university. You can lead up, across, and down. You have experience coaching, delegating, providing feedback, and creating accountability. You have experience managing budgets, handling hardware lifecycle planning, and developing disaster recovery plans.
Required Qualifications*
- Bachelor's degree in computer science or a related field and/or equivalent combination of education and experience.
- Experience translating technically complex information for non-specialists, whether they are in IT or College leadership positions, faculty members, or staff.
- 8 years of progressively responsible technical and administrative experience in a large/complex technical organization.
- 2 years of management experience with proven ability to build and lead a highly technical team with high service delivery expectations.
- Proven experience with servers, automation (e.g., PowerShell, Python), enterprise backups and disaster recovery planning, networking, and security standards.
- Demonstrated strong, effective communication abilities and proven ability to lead project teams and meet customer expectations.
Desired Qualifications*
- Experience with Linux or Windows server operating systems and endpoint management.
- Experience leading automation initiatives.
- Familiarity with virtualization technologies.
Work Locations
While this position can be predominantly remote, in-person work at our main campus in Ann Arbor, MI, will be required based on situational demands.
Our workplace and our benefits are designed to support a sustainable, healthy relationship between life and your work.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Visa sponsorship is not available for this position
Why Work at LSA?
In addition to a career filled with purpose and opportunity, the University of Michigan offers comprehensive benefits and wellness programs and a generous benefits package to help you stay well and support you as you plan for a secure future.
As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
How to Apply
A cover letter is recommended for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The College of Literature, Science, and the Arts (LSA) has an exciting opportunity for a self-motivated, team-building, creative, and analytical thinker with great communication skills to join the LSA Technology Services management team. We are seeking an Infrastructure Manager to lead a team of 10 infrastructure staff. This role will report to the Assistant Director of Infrastructure and Security and act as an essential bridge between our technical staff, security team, and department leadership. As Infrastructure Manager, you will oversee all operational and strategic planning for LSA's core infrastructure services, supporting the college's mission with your expertise and collaborative approach. The position is designed as a hybrid role, offering a dynamic mix of in-person and remote work for the Manager, and most direct reports working a predominantly remote schedule. After-hours work is an infrequent occurrence.
The target salary range for this position is $107,200 - $134,000. A higher salary may be possible for well-qualified applicants.
Responsibilities*
About The Job
We work with other LSA Technology Services teams, technology teams across campus, and directly with faculty, researchers, and administrators. This team provides and supports an array of technologies that advance the college's and the university's mission. We provide web hosting environments for both researchers and other LSA Technology Services teams. We provide endpoint management environments for Linux and Windows devices and servers. These environments have a heavy emphasis on research and instruction and provide many opportunities to develop new approaches while still meeting university and college policies and expectations. We support a number of museums on campus and their unique server environment requirements. Many, but not all, of our environments are virtualized, so some server room and data center support is involved. We provide hostmaster and webmaster services for the college. We also provide an array of smaller services in overall support of college operations.
As Infrastructure Manager, your leadership of this team and their services will include managing the ticket queue, ensuring project deliverables are provided on time, meeting facilitation, and finding solutions to meet unique research needs. You will also have opportunities to drive exploration of new technologies and approaches through recurring activities that focus on team innovation. Together with the Assistant Director of Infrastructure and Security and other stakeholders, you will build a strategic vision for these services, which will include service operations, service improvements, and launching new services when necessary. You will be responsible for multi-year hardware and virtual machine lifecycle planning, including procurement and decommissioning schedules, along with ensuring proper disaster recovery planning occurs. You will work with your staff to set priorities, provide responsive customer service, and support them through their career growth.
About You
You are a self-motivated, team builder who has experience leading highly technical teams. You know how to lead and reach decisions even in areas where you may not be the subject matter expert. You have experience delivering large-scale services to meet wide-ranging service demands.
You lead with respect, build resilient teams and relationships across the university. You can lead up, across, and down. You have experience coaching, delegating, providing feedback, and creating accountability. You have experience managing budgets, handling hardware lifecycle planning, and developing disaster recovery plans.
Required Qualifications*
- Bachelor's degree in computer science or a related field and/or equivalent combination of education and experience.
- Experience translating technically complex information for non-specialists, whether they are in IT or College leadership positions, faculty members, or staff.
- 8 years of progressively responsible technical and administrative experience in a large/complex technical organization.
- 2 years of management experience with proven ability to build and lead a highly technical team with high service delivery expectations.
- Proven experience with servers, automation (e.g., PowerShell, Python), enterprise backups and disaster recovery planning, networking, and security standards.
- Demonstrated strong, effective communication abilities and proven ability to lead project teams and meet customer expectations.
Desired Qualifications*
- Experience with Linux or Windows server operating systems and endpoint management.
- Experience leading automation initiatives.
- Familiarity with virtualization technologies.
Work Locations
While this position can be predominantly remote, in-person work at our main campus in Ann Arbor, MI, will be required based on situational demands.
Our workplace and our benefits are designed to support a sustainable, healthy relationship between life and your work.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Visa sponsorship is not available for this position
Why Work at LSA?
In addition to a career filled with purpose and opportunity, the University of Michigan offers comprehensive benefits and wellness programs and a generous benefits package to help you stay well and support you as you plan for a secure future.
As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
About University of Michigan
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
Workplace Culture
The University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.
Our Values
- Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.
- Integrity - We act with honesty and take responsibility for our actions.
- Respect - We act in a way that acknowledges the humanity and contributions of each individual.
- Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.
- Equity - We create conditions that provide everyone an opportunity to thrive.
- Diversity - We welcome, acknowledge and appreciate our similarities and differences.
- Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.
More about Working at U-M
- Our commitment to campus culture
- Our commitment to faculty and staff well-being
- Our commitment to employee engagement
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