Job#: 2074555

Job Description:

Apex Systems is hiring an IT Support Technician with one of our clients in Charleston, SC. If you or someone you know is interested, please apply and also send an updated resume to technical recruiter, Madison Sylvia at [email protected].

Job Title: IT Support Technician

Location: Charleston, SC-100% Onsite

Pay: $21/hr.

Shift: Second shift: 3PM -12AM Sun- Thurs

Providing IT support to end users in a factory environment. Following established documented processes, perform software and hardware break/fix. Disconnecting computing equipment and networking equipment during factory changes. Helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a lot of walking in Factory areas.

Responsibilities

• Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
• Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
• Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
• Perform thorough documentation of all service activities.
• Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc…)

Qualifications:

• A+ Certification or equivalent knowledge/experience of with hardware maintenance
• Experience troubleshooting and repairing basic networking issues
• Demonstrate good customer service skills
• Ability to work independently and manage time to complete tasks
• Possess a valid driver’s license with reliable personal transportation to travel between supported sites
• Advanced hands-on experience troubleshooting & repairing client hardware.
• Possess strong communication skills; both verbal and written.
• Some shifts may require one weekend day
• Be able to lift 35 lbs.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.