Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Audit files and verify calculations performed by other Loss Mitigation Specialist to ensure compliance with investor/insurer guidelines, CFPB/regulatory requirements, and internal policy/procedures.
• Perform quality control review of modification documents, secondary review of approval or denial decisions, and all other pertinent qualifying information for performing an analysis of workout options.
• Review and verify previous partial claims, modification terms, valid denial or approval decisions, and proper appeal verbiage and timelines.
• Ensure the proper classification of recoverable/non-recoverable fees, along with accurate and timely processing of
• Review all income/expense amount and ratio calculations, while ensuring compliance with regulatory requirements and investor/insurer guidelines.
• Ensure complete and accurate documentation of the evaluation within the servicing
• Assist with internal and external
• Actively participate in QC activities and projects designed to improve business
• Monitor call recordings/screen capture and complete Call Quality scorecards based on defined quality/compliance
• Focus on identifying opportunities to improve QC/Call Quality processes, while espousing continuous improvement
• Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.
• Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
• Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
• Maintain compliance with procedure manual to ensure internal procedures comply with investor and regulatory
• Recommend policy/procedural changes/enhancements to improve operational accuracy and
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; college courses or a bachelor’s degree in finance, business, or a related field preferred.
• A minimum of five years of back-office mortgage servicing and loss mitigation home retention/liquidation experience required.
• Strong working knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Strong project management, interpersonal, and problem-solving
• Highly organized and detail oriented; ability to evaluate and audit a high volume of
• Ability to work in a fast-paced, metrics-driven
• Advanced math skills.
• Proficiency with basic internet searches, data entry, Microsoft Word, Excel, and Outlook.
• Familiarity with document retention software; Blitzdoc
• 10-key by touch strongly preferred.

Supervision

• General to intermittent supervision required, depending on experience level.
• Moderate level of independent judgment and decision-
• Travel: 0%

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: LOSSM017685