Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Request and gather supporting documentation to create complete loan workout packages within required timeframes, complying with investor, insurer, state, federal, and CFPB guidelines.
• Evaluate and underwrite loss mitigation applications, including forbearance agreements, repayment plans, partial claims, deferrals, and loan modifications.
• Analyze borrower financial statements and supporting documentation to determine appropriate resolutions.
• Assess risk and make informed decisions using investor waterfalls and guidelines to mitigate potential losses.
• Collaborate with various investors to decide on retention eligibility for borrowers experiencing hardships.
• Conduct timely, accurate, and compliant reviews of files according to investor guidelines and National Servicing Standards.
• Utilize investor applications to obtain workout results.
• Notify and coordinate with relevant departments and agencies regarding loan statuses, ensuring accurate and timely processing.
• Maintain a loan-level portfolio accurately and efficiently, adhering to regulatory and investor deadlines.
• Evaluate income and expense calculations to ensure the borrower’s ability to continue making mortgage payments.
• Follow up on outstanding issues to ensure timely decision-making in accordance with regulations and guidelines.
• Order appraisals and ensure homeowners receive valuation notices and copies.
• Order date downs and/or title endorsements for modifications.
• Obtain necessary title clearance and subordination documentation.
• Prepare income/expense calculations to ensure compliance with standards.
• Provide accurate information to resolve issues and follow up on commitments promptly.
• Develop workout recommendations such as forbearance, repayment, or modification using financial documents.
• Enter and upload documents to internal systems for review and approval.
• Follow information security policies.
• Assist with internal and external audit requests.
• Participate in projects to improve business performance.
• Communicate effectively with the management team and escalate issues as needed.
• Stay current on industry regulations and recommend updates to internal policies and systems.
• Update internal tracking and investor systems accurately.
• Run waterfall calculations to finalize workout options.
• Provide input on updates to procedure manuals or job aids.
• Perform other duties as assigned.

Qualifications

• Bachelors Degree directly related to the position or equivalent, preferred. A combination of education and experience may be considered in lieu of the Bachelor’s degree.

• Minimum two years or more years total mortgage servicing experience, or at least one year working in loss mitigation roles.
• Strong working knowledge of FNMA/ FHLMC/ FHA/ VA/ USDA mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA, and FDCPA preferred.
• Strong analytical and decision-making skills.
• Thorough understanding of mortgage underwriting and loss mitigation processes.
• Detail-oriented with a high level of accuracy and integrity.
• Highly organized and detail-oriented; ability to work in a fast-paced, department-metrics-driven environment required.
• Intermediate math skills required.
• Familiarity with document retention software; Blitzdoc /ICE preferred.
• 10-key by touch is strongly preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected