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Manager Social Services Case Management

Kaiser Permanente

Santa Clara, CA

Full-Time

Manager Social Services Case Management

Kaiser Permanente

Santa Clara, CA

Full-Time

Jun 07, 2025

Healthcare Services

Job Description

Job Summary:

Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.

Essential Responsibilities:

Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
Oversees social services case management activities.
Manages staff activities, ensures their competencies, and develops/presents inservices.
Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
Develops and manages departmental budget.
Identifies and implements opportunities for cost reduction and improved services.
Identifies community resources for our members.
Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
Develops, implements, and monitors the quality assurance of the social services programs and staff.
Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
Ensures compliance with federal, state, and local requirements.
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications: Experience

Minimum two (2) years of leadership or supervisory experience in medical social work.

Education

Masters degree in Social Work from an institution accredited by the Council of Social Work Education.

License, Certification, Registration

Licensed Clinical Social Worker (California) required at hire

Driver's License (California)

Basic Life Support

National Provider Identifier required at hire

Additional Requirements:

Sound knowledge of fiscal management theories and principles.
Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Minimum five (5) years of supervisory experience in medical social work preferred.

Job Summary:

Essential Responsibilities:

Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
Oversees social services case management activities.
Manages staff activities, ensures their competencies, and develops/presents inservices.
Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
Develops and manages departmental budget.
Identifies and implements opportunities for cost reduction and improved services.
Identifies community resources for our members.
Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
Develops, implements, and monitors the quality assurance of the social services programs and staff.
Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
Ensures compliance with federal, state, and local requirements.
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Basic Qualifications: Experience

Minimum two (2) years of leadership or supervisory experience in medical social work.

Education

Masters degree in Social Work from an institution accredited by the Council of Social Work Education.

License, Certification, Registration

Licensed Clinical Social Worker (California) required at hire

Driver's License (California)

Basic Life Support

National Provider Identifier required at hire

Additional Requirements:

Sound knowledge of fiscal management theories and principles.
Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Minimum five (5) years of supervisory experience in medical social work preferred.

About Kaiser Permanente

At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.

Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.

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Manager Social Services Case Management

Kaiser Permanente

Santa Clara, CA

Jun 7, 2025

Full-time

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