How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Intake:

Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment. Efficiently preparing the patient based either on complaint or predetermined protocol assisting the patient when appropriate.

Direct Patient Care:

Assists the provider during the patient visit that could include routine procedure related to Otolaryngology practices, collection and/or process of specimens for either on site testing or preparing for pick up. To continuously track the clinic patient flow and identifying holdups and notifying patients if the schedule runs behind. Prepared and assures patients are given appropriate paperwork (encounter forms, test requisitions, school or work forms).

Medication Administration:

Prepares and administers all appropriate medications using the 5 rights and by written physician order. Two patient identifiers are verified before administration of any medication. All medications are documented correctly in MiChart. Appropriate patient information sheets are provided to patient/caregiver.

Administration:

Provides assigned administrative duties that may include weekly/monthly staff schedules, process improvements, change implantation and evaluation preparation. Coaches and supports staff to promote improvement. Staffing plans are maintained to meet the needs of providers and patients. May be involved in the order process and strived to meet budgetary expectations. Actively participates in regulatory compliance activities.

Facilitation:

Ability to coordinate use of exam/procedure room space. Able to support multiple providers and/or specialties. Provides assistance with complex procedures and/or specimen collections. Takes initiative in identifying, acting and following through on problems and tasks that may arise.

Leadership:

Serves as a positive role model and is an integral member of the leadership team. Communication is effective and positive with the enire health care team. Demonstrates proactive problem-solving skills and take the initiative to identify, act and follow through on problems. Is able to consider the impacts of decisions/changes beyond the immediate work group.

Required Qualifications*

• High School Diploma or GED
• Graduate of a Medical Assistant Program or equivalent combination of education and experience (5+ years)
• Experience working as a team lead
• Knowledge of medical terminology
• Excellent attendance

Desired Qualifications*

• Additional formal education in a health care field
• Certification as a Medical Assistant

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.