Member Solutions Engineer & Insights Analyst
Job Description
How to Apply
To apply for this position, please include a copy of your resume and cover letter (combined as a single file, with your cover letter as the first page). In your cover letter, please describe how your experience aligns specifically with the responsibilities and collaborative nature of the Member Solutions Engineer & Insights Analyst position at Merit Network, Inc. Click the "Apply Now" button to begin the application process.
Your salary will be determined by your qualifications, experience, and education.
Job Summary
*This is a full-time, hybrid position. During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, working on-site will be required for a minimum of 2 days per week.
Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non-profit organizations for over 59 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit.
This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options. Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support.
You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development.
To learn more about Merit Network, please visit our website: https://www.merit.edu/ Responsible for collaborating with Merit staff to generate and qualify opportunities, present production and pilot services, conduct needs analysis, and communicate solutions externally as well as internally. As the Merit Technical Pre-Sales Engineer, your key responsibilities include, but are not limited to: Essential functions for this position are followed by an (E). Sales Engineer & Solution Design (50%): Member Success and Support (20%): Collaboration and Communication (20%): Market Analysis and Services Strategy (10%): Travel Regular travel within various regions across Michigan may be required. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. The University of Michigan is an equal employment opportunity employer.Responsibilities*
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of you for this job. Responsibilities and activities may change at any time with or without notice.
Supervisory Responsibilities
This position does not have any formal supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by you (with or without accommodations) to perform the essential functions of the job.
You must frequently work at a computer station, answer telephone calls, emails, and other forms of customer/client communication. You may on occasion move items of varying sizes and weights throughout the office or building.
Required Qualifications*
Desired Qualifications*
Modes of Work
This is a full-time, hybrid position. Though the typical work schedule is 8am-5pm, Monday through Friday for most staff, your work schedule will be determined with your supervisor and may change if necessary.
During your 6-month probationary period, you will be required to be on-site for at least 3 days per week at Merit's office location:
880 Technology Dr., Suite B
Ann Arbor, MI 48108
Following, working on-site will be required for a minimum of 2 days per week determined in partnership with your supervisor. In addition, ad-hoc on-site meetings and events may be needed with adequate notice provided.
Positions that are eligible for hybrid or remote work modes are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
There may be some occasional work required outside of the established schedule, which may include evenings, weekends, and holidays.
Relocation assistance is not available for this position.
Underfill Statement
Additional Information
Starting salary range is $80,000-$87,000 depending on experience and credentials.
Enjoy comprehensive benefits that support your health, well-being, and future, including:
If you have any other questions regarding this role, please contact [email protected].
U-M EEO Statement
How to Apply
To apply for this position, please include a copy of your resume and cover letter (combined as a single file, with your cover letter as the first page). In your cover letter, please describe how your experience aligns specifically with the responsibilities and collaborative nature of the Member Solutions Engineer & Insights Analyst position at Merit Network, Inc. Click the "Apply Now" button to begin the application process.
Your salary will be determined by your qualifications, experience, and education.
Job Summary
*This is a full-time, hybrid position. During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, working on-site will be required for a minimum of 2 days per week.
Come join a team of passionate individuals at a non-profit serving Michigan's public Universities and Colleges, K-12 EDU, Libraries, Governmental, Healthcare, Tribal and other Michigan Non-profit organizations for over 59 years! You will be an integral part of the Merit team, a dynamic and innovative team member, ready to contribute to and execute the mission of Merit.
This position reports to the Director of Member Engagement and is responsible for working independently and as an interdisciplinary resource within Merit to respond to customer inquiries, create or identify solutions to meet differentiated solution designs, and identify evolving solution design trends and service delivery options. Merit's Services Lines consist of Network Services, Hosted Infrastructure, Hosted Applications and Community Development and Support.
You will have an important role working in an interdisciplinary fashion to execute initiatives across the organization with Member Engagement, Network Operations/Engineering, Outside Plant, and Product Development on key existing and potential Member organization's needs; supporting strategy and business development, service solutions, and service development.
To learn more about Merit Network, please visit our website: https://www.merit.edu/ Responsible for collaborating with Merit staff to generate and qualify opportunities, present production and pilot services, conduct needs analysis, and communicate solutions externally as well as internally. As the Merit Technical Pre-Sales Engineer, your key responsibilities include, but are not limited to: Essential functions for this position are followed by an (E). Sales Engineer & Solution Design (50%): Member Success and Support (20%): Collaboration and Communication (20%): Market Analysis and Services Strategy (10%): Travel Regular travel within various regions across Michigan may be required. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate. The University of Michigan is an equal employment opportunity employer.Responsibilities*
Other Duties
Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of you for this job. Responsibilities and activities may change at any time with or without notice.
Supervisory Responsibilities
This position does not have any formal supervisory responsibilities.
Physical Demands
The physical demands described here are representative of those that must be met by you (with or without accommodations) to perform the essential functions of the job.
You must frequently work at a computer station, answer telephone calls, emails, and other forms of customer/client communication. You may on occasion move items of varying sizes and weights throughout the office or building.
Required Qualifications*
Desired Qualifications*
Modes of Work
This is a full-time, hybrid position. Though the typical work schedule is 8am-5pm, Monday through Friday for most staff, your work schedule will be determined with your supervisor and may change if necessary.
During your 6-month probationary period, you will be required to be on-site for at least 3 days per week at Merit's office location:
880 Technology Dr., Suite B
Ann Arbor, MI 48108
Following, working on-site will be required for a minimum of 2 days per week determined in partnership with your supervisor. In addition, ad-hoc on-site meetings and events may be needed with adequate notice provided.
Positions that are eligible for hybrid or remote work modes are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
There may be some occasional work required outside of the established schedule, which may include evenings, weekends, and holidays.
Relocation assistance is not available for this position.
Underfill Statement
Additional Information
Starting salary range is $80,000-$87,000 depending on experience and credentials.
Enjoy comprehensive benefits that support your health, well-being, and future, including:
If you have any other questions regarding this role, please contact [email protected].
U-M EEO Statement
About University of Michigan
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
Workplace Culture
The University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.
Our Values
- Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.
- Integrity - We act with honesty and take responsibility for our actions.
- Respect - We act in a way that acknowledges the humanity and contributions of each individual.
- Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.
- Equity - We create conditions that provide everyone an opportunity to thrive.
- Diversity - We welcome, acknowledge and appreciate our similarities and differences.
- Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.
More about Working at U-M
- Our commitment to campus culture
- Our commitment to faculty and staff well-being
- Our commitment to employee engagement
Related Jobs
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42929 A Day In The Life:This position will be responsible for assisting the Director, Corporate Operation...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42930 A Day In The Life:The Financial Reporting Systems Manager acts as a global subject matter/technical...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42927 A Day In The Life:The Accounts Payable Manager, North America, is a key leadership role within the...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42929 A Day In The Life:This position will be responsible for assisting the Director, Corporate Operation...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42930 A Day In The Life:The Financial Reporting Systems Manager acts as a global subject matter/technical...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42927 A Day In The Life:The Accounts Payable Manager, North America, is a key leadership role within the...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42929 A Day In The Life:This position will be responsible for assisting the Director, Corporate Operation...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42930 A Day In The Life:The Financial Reporting Systems Manager acts as a global subject matter/technical...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42927 A Day In The Life:The Accounts Payable Manager, North America, is a key leadership role within the...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42929 A Day In The Life:This position will be responsible for assisting the Director, Corporate Operation...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42930 A Day In The Life:The Financial Reporting Systems Manager acts as a global subject matter/technical...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42927 A Day In The Life:The Accounts Payable Manager, North America, is a key leadership role within the...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42929 A Day In The Life:This position will be responsible for assisting the Director, Corporate Operation...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42930 A Day In The Life:The Financial Reporting Systems Manager acts as a global subject matter/technical...
City : Chesterfield State : Missouri (US-MO) Country : United States (US) Requisition Number : 42927 A Day In The Life:The Accounts Payable Manager, North America, is a key leadership role within the...
University of Michigan would like you to finish the application on their website.
