Optical Laboratory Clerk
Job Description
Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
- Transmits and orders all eyeglasses prescriptions for the SCAL region.
- Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
- Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
- Ensures information received is accurate and appropriate for prescription.
- Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
- Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
- Prepares activity, usage, and backorder reports.
- Acts as liaison between vendor, Optical Lab, and branches.
- Communicates with branches on an ongoing basis to resolve order issues.
- Answers telephones, emails and electronic messaging systems to provide service to branches.
- Demonstrates accuracy in communication and data entry.
- Ability to use a manual lensometer, neutralize glasses and final inspection.
- Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
- Other duties as required.
Pay Grade: 13
Basic Qualifications:
Experience- One (1) year experience in Retail Optical or Optical laboratory setting.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- High School Diploma or GED or equivalent basic skills in English and Math.
- Must pass all iVE learn modules within 90 days of employment.
- N/A
- Demonstrated ability to perform all phases of eyeglass ordering, including the technical and associated procedures of eyeglass selection, record keeping and inventory control, phone ordering, and understanding an eyeglass prescription.
- Extensive eyeglass product knowledge.
- Excellent customer service skills.
- Exceptional organizational skills.
- Basic Excel and Microsoft Word required as well as ability to read and interpret computer generated reports.
- Typing 40 wpm.
- Demonstrate optical knowledge with attention to quality and accuracy.
- Ability to maintain accurate records.
- ABO certification preferred.
- Optical Dispensing experience preferred.
Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
- Transmits and orders all eyeglasses prescriptions for the SCAL region.
- Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
- Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
- Ensures information received is accurate and appropriate for prescription.
- Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
- Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
- Prepares activity, usage, and backorder reports.
- Acts as liaison between vendor, Optical Lab, and branches.
- Communicates with branches on an ongoing basis to resolve order issues.
- Answers telephones, emails and electronic messaging systems to provide service to branches.
- Demonstrates accuracy in communication and data entry.
- Ability to use a manual lensometer, neutralize glasses and final inspection.
- Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
- Other duties as required.
Pay Grade: 13
Basic Qualifications:
Experience- One (1) year experience in Retail Optical or Optical laboratory setting.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- High School Diploma or GED or equivalent basic skills in English and Math.
- Must pass all iVE learn modules within 90 days of employment.
- N/A
- Demonstrated ability to perform all phases of eyeglass ordering, including the technical and associated procedures of eyeglass selection, record keeping and inventory control, phone ordering, and understanding an eyeglass prescription.
- Extensive eyeglass product knowledge.
- Excellent customer service skills.
- Exceptional organizational skills.
- Basic Excel and Microsoft Word required as well as ability to read and interpret computer generated reports.
- Typing 40 wpm.
- Demonstrate optical knowledge with attention to quality and accuracy.
- Ability to maintain accurate records.
- ABO certification preferred.
- Optical Dispensing experience preferred.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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