Job Description
Job Summary
We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Provide check in and checkout support and all the necessary support to patients.
- Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow in a fast-paced environment.
- Provide a range of guest services, including way finding and information within the facility.
- Accompany patients as needed to the appropriate clinic suites or ancillary services.
- Additional responsibilities include: appointment, test, and order scheduling.
- Process all patient payments (co-pays and outstanding balances) including: confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections
- Navigate electronic medical record; maintain business work queues, and in-basket management.
- Verify and update patient information, obtain referrals and/or authorizations.
- Respond to inquiries concerning department programs, services and activities.
- Provide general information to staff and patients.
- Other general clerical support as needed.
Required Qualifications*
- High School diploma or equivalent is necessary.
Desired Qualifications*
- Experience within an ambulatory setting
- Experience with an electronic medical record
- Knowledge of University policies and procedures.
- Experience working within a large, complex healthcare setting.
- Knowledge of basic medical terminology
- 0-2 years of experience
- Clerical experience is necessary, preferably in a medical setting.
- Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem-solving skills.
- The selected individual must also have excellent attendance.
- Individual must exhibit a professional and positive image when interacting with patients, faculty, and staff.
- Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.
- Ability to work effectively with a multidisciplinary team, proficient in computer and keyboarding skills.
- Demonstrated active listening and information technology skills.
Work Schedule
Work location will vary.
Monday- Friday, evening hours and rotating Saturdays
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Summary
We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Provide check in and checkout support and all the necessary support to patients.
- Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow in a fast-paced environment.
- Provide a range of guest services, including way finding and information within the facility.
- Accompany patients as needed to the appropriate clinic suites or ancillary services.
- Additional responsibilities include: appointment, test, and order scheduling.
- Process all patient payments (co-pays and outstanding balances) including: confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections
- Navigate electronic medical record; maintain business work queues, and in-basket management.
- Verify and update patient information, obtain referrals and/or authorizations.
- Respond to inquiries concerning department programs, services and activities.
- Provide general information to staff and patients.
- Other general clerical support as needed.
Required Qualifications*
- High School diploma or equivalent is necessary.
Desired Qualifications*
- Experience within an ambulatory setting
- Experience with an electronic medical record
- Knowledge of University policies and procedures.
- Experience working within a large, complex healthcare setting.
- Knowledge of basic medical terminology
- 0-2 years of experience
- Clerical experience is necessary, preferably in a medical setting.
- Candidate must be an active team player with the ability to work independently; possess strong organization and prioritization skill; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem-solving skills.
- The selected individual must also have excellent attendance.
- Individual must exhibit a professional and positive image when interacting with patients, faculty, and staff.
- Must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.
- Ability to work effectively with a multidisciplinary team, proficient in computer and keyboarding skills.
- Demonstrated active listening and information technology skills.
Work Schedule
Work location will vary.
Monday- Friday, evening hours and rotating Saturdays
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
About University of Michigan
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
Workplace Culture
The University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.
Our Values
- Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.
- Integrity - We act with honesty and take responsibility for our actions.
- Respect - We act in a way that acknowledges the humanity and contributions of each individual.
- Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.
- Equity - We create conditions that provide everyone an opportunity to thrive.
- Diversity - We welcome, acknowledge and appreciate our similarities and differences.
- Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.
More about Working at U-M
- Our commitment to campus culture
- Our commitment to faculty and staff well-being
- Our commitment to employee engagement
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