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Principal User Experience Designer

Merrimack, NH
Full-Time

Job Description

Job Description:

We are currently recruiting for multiple positions at the Principal User Experience Designer level.

The Role

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It's a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.

  • Principal UX Designers typically:

    • Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

    • Partner with the product owner to help inform product strategy

    • Work across the organization to drive consistent customer experiences

    • Contribute to the culture of the UXD group

    • Coach and mentor junior designers across the group

    • Provide design and product thought leadership

  • Note: Fidelity is not providing immigration sponsorship for this position

The Expertise and Skills You Bring

  • 7+ years of UX or related experience is preferred

  • A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred

  • Experience working on agile teams delivering value in digital products preferred

  • Experience running and/or using research to support evidence-focused design decisions preferred

  • A digital portfolio we can review online is required

  • An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing

  • Ability to design across all channels including web, native, and automated

  • Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives

  • A foundation of development knowledge, both web and mobile

  • Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better

  • Partnering with user research to understand the customer problems to tackle

  • Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

  • An unwavering curiosity to ask why

  • Design brings you happiness

The Team

This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity's User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

#UXDesign

#UXHiring

The base salary range for this position is $107,000-216,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Information TechnologyPDN-9e5a33d2-5dd5-488d-bb26-bf2e9fed19bf

Job Description:

We are currently recruiting for multiple positions at the Principal User Experience Designer level.

The Role

Fidelity Investments is looking for a Principal User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It's a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design.

  • Principal UX Designers typically:

    • Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

    • Partner with the product owner to help inform product strategy

    • Work across the organization to drive consistent customer experiences

    • Contribute to the culture of the UXD group

    • Coach and mentor junior designers across the group

    • Provide design and product thought leadership

  • Note: Fidelity is not providing immigration sponsorship for this position

The Expertise and Skills You Bring

  • 7+ years of UX or related experience is preferred

  • A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred

  • Experience working on agile teams delivering value in digital products preferred

  • Experience running and/or using research to support evidence-focused design decisions preferred

  • A digital portfolio we can review online is required

  • An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing

  • Ability to design across all channels including web, native, and automated

  • Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives

  • A foundation of development knowledge, both web and mobile

  • Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better

  • Partnering with user research to understand the customer problems to tackle

  • Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

  • An unwavering curiosity to ask why

  • Design brings you happiness

The Team

This role supports Fidelity Brokerage, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity's User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

#UXDesign

#UXHiring

The base salary range for this position is $107,000-216,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Certifications:

Category:

Information TechnologyPDN-9e5a33d2-5dd5-488d-bb26-bf2e9fed19bf

About Fidelity Investments

At Fidelity, since our founding in 1946, we have been dedicated to strengthening and security our clients’ financial well-being through exceptional service and innovative solutions. We empower over ~50 million people to achieve their most important financial goals, manage employee benefit programs for nearly 24,000 businesses, and support more than 16,000 wealth management firms and institutions with cutting-edge investments and technology. Our diverse business portfolio and independence provide us with a comprehensive view of the market and the stability to deliver long-term value for our customers. As the financial industry evolves and customer needs grow more complex, Fidelity continues to reinvent, innovate, and transform to meet the challenges of tomorrow’s financial landscape.
 

*Specifically serviced by our Clearing & Custody team within Fidelity Institutional

 

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy. To learn more about temporary positions at Fidelity Investments, visit FidelityTalentSource.com.

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Principal User Experience Designer
Fidelity Investments
Merrimack, NH
Mar 4, 2025
Full-time
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