Product Operations Lead

Position Overview
Our client is a well-established consumer financial services company undergoing a large-scale digital and product transformation. They are building new ways of working across Product, Design, Engineering, and Go-to-Market teams and are hiring a Product Operations Lead to help scale product excellence and measurable impact across the organization.

This  is a hybrid opportunity, onsite Tuesday, Wednesday, and Thursday in New York, NY, Wilmington, DE, Baltimore, MD, or Dallas/Irving, TX.

The Product Operations Lead will focus on building the systems, partnerships, and visibility that enable teams to consistently deliver high-quality product outcomes that drive customer retention and growth. This role is highly hands-on and fluid-one day focused on documentation and workflows, another on training and enablement, and another on experimenting with GenAI tools to redefine how Product, Design, and Engineering operate in an AI-enabled environment.

Key Responsibilities

• Product Operating Model & Delivery Excellence
  • Establish, evolve, and scale the Product Development Lifecycle (PDLC), ensuring delivery is efficient, repeatable, and outcome-driven.
  • Design and implement scalable product management workflows, tools, and rituals that improve execution quality, reduce delivery friction, and enable PMs to operate with greater autonomy.
  • Own and improve product tooling and workflows (e.g., Jira, Confluence, analytics, experimentation platforms), including assessing current usage and driving meaningful improvements.
  • Build operational systems that improve predictability, velocity, and delivery consistency across teams.
• Strategic Alignment & Cross-Functional Partnership
  • Drive strategic alignment across Product, Engineering, Design, Customer Success, Sales, Marketing, and Operations.
  • Ensure high-priority initiatives are clearly defined, well-sequenced, and delivered faster with greater business impact.
  • Act as a connective layer across functions, improving communication, prioritization, and shared understanding of outcomes.
  • Partner closely with product leaders to align roadmaps with business goals and customer needs.
• Customer Insights & Discovery Enablement
  • Build and operationalize customer feedback and discovery frameworks that connect field insights to product strategy and roadmaps.
  • Ensure customer insights from research, analytics, and frontline teams are consistently synthesized and accessible to Product Managers.
  • Enable product teams to translate insights into action, driving measurable improvements in adoption, retention, and customer satisfaction.
• Measurement, Visibility & Outcomes
  • Establish outcome measurement and reporting systems that clearly track product success and business impact.
  • Define and operationalize OKRs, delivery metrics, and velocity tracking, connecting execution to growth, retention, and product quality.
  • Create visibility into wins and learnings, ensuring success is measurable, repeatable, and celebrated across the organization.
  • Foster a culture of data-driven decision-making and continuous improvement.
• GenAI, Enablement & Change Management
  • Experiment with and integrate GenAI-enabled tools into product workflows to improve efficiency, insight generation, and delivery speed.
  • Help define what it means to be a Product Manager, Designer, or Engineer in an AI-enabled world.
  • Develop playbooks, training, and enablement programs to support adoption of new tools, processes, and operating models.
  • Support change management efforts during an ongoing, large-scale transformation.

Qualifications

• Minimum 7+ years of experience in Product Operations, Product Delivery, or Product Management within a technology-driven organization.
• Strong preference for candidates who have transitioned from Product Manager to Product Operations.
• Proven experience building systems, processes, and partnerships that enable high-quality product delivery at scale.
• Demonstrated success aligning cross-functional teams (Product, Engineering, Customer Success, Sales, Marketing) around shared priorities and outcomes.
• Experience designing and scaling product workflows, operating models, and delivery rituals.
• Hands-on experience operationalizing customer discovery, feedback loops, and insight sharing across product teams.
• Strong background in outcome measurement, including OKRs, product metrics, and executive-level reporting.
• Familiarity with GenAI tools, workflow automation, or AI-assisted product workflows.
• Deep experience with Jira, Confluence, and modern product tooling ecosystems.
• Comfortable wearing multiple hats across strategy, operations, tooling, enablement, and analytics.
• Excellent communication and stakeholder-influencing skills.
• Background in financial services or technology preferred.
• Experience in product-led organizations or similar environments is a plus.
• Bachelor's degree required; advanced degree preferred.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

trevor.wood@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : TW7-1980572 -- in the email subject line for your application to be considered.***

Trevor Wood - Senior Solutions Delivery Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.



This job was first posted by Creative Circle on 03/11/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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