Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Define and validate the product requirements, features/epics, and user stories and ensure that they are clear, concise, and testable.
• Oversee and prioritize the product backlog to ensure alignment with the product vision and roadmap, while accurately representing customer requirements and expectations.
• Work with the members of the product team and business owners to plan and execute the product development sprints and releases and provide them with the necessary guidance and support.
• Review and accept the product deliverables and provide feedback and guidance to the development team and ensure that they meet the acceptance criteria and quality standards.
• Manage the product lifecycle and ensure that the product meets the quality standards, compliance requirements, and business objectives, and delivers value to the customers and stakeholders.
• Responsible for the successful execution of the current sprint and prepping for the upcoming sprint.
• Accountable for consistently delivering product sprint goals.
• Establish velocity of the team to provide insights on forecasting future efforts.
• Work with BA/Dev/QA Leads and others to ensure all disciplines are acting cohesively to meet sprint goals.
• Manages sprint priorities in accordance with product roadmap.
• Proactively engage with business stakeholders to support new feature rollouts.
• Break down work in consumable parts to ensure regular demos are conducted with key stakeholders.
• Ability to identify future dependencies and plan for those dependencies.
• Manage sprint planning, reviews, and retros.
• Responsible for actively communicating to key stakeholders when sprint goals are in jeopardy.
• Proactively take steps to remove blockers.
• Create facts-based, metrics-driven project dashboards for all technology workstreams to provide visibility on progress week over week.
• Partner with EPMO reporting team to improve how we use JIRA as our source of truth.
• Perform other duties, as assigned.

Qualifications

• Bachelors Degree in BA, BS, or MS graduate in computer science, business, logistics or related field to the position or equivalent, preferred. A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Minimum five years' experience as a product owner, product manager, business analyst, or similar role in a digital product development environment.
• Minimum five years supervisory or leadership experience managing at least 5 to 10 direct reports. 
• PMP or equivalent PMI, PMP, PMI ACP, or CSM certification or equivalent preferred.
• Strong knowledge of agile methodologies, tools, and best practices, such as Scrum, Kanban, Jira, Trello, etc.
• Excellent communication, collaboration, and leadership skills, and ability to work effectively with multiple stakeholders and manage conflicting expectations and priorities.
• Ability to think strategically, creatively, and analytically, and to translate customer needs and expectations into product requirements, features, and user stories.
• Experience delivering high-quality products that satisfy customer needs and add value for stakeholders.
• Strong understanding of software development life cycle models as well as expert knowledge of Agile and traditional Waterfall project management principles and practices.
• Proficient level of technical background to provide leadership to development teams and to be able to accurately and objectively evaluate complex product risks and issues.
• Experience with Release Management and ensuring the business is fully engaged when releasing new features.
• Proactive in ensuring the business is aware of upcoming deployments and features.
• Experience with various Atlassian products, including Jira, Confluence, Jira Product Discovery.
• Minimum 10 years of experience in the mortgage industry or other financial services industry.
• Experience with various prioritization frameworks.
• Understanding of core AI concepts (LLMs, ML models, prompt engineering, data pipelines, evaluation metrics) and the ability to translate business needs into AI-driven features or automations preferred.
• Hands-on exposure to Azure OpenAI Services, Microsoft Copilot, ChatGPT Enterprise, or other Enterprise services preferred, including the ability to identify use cases, evaluate feasibility, and support responsible AI deployment.
• Excellent interpersonal communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals with guidance/direction from more senior roles

• Complexity: Problems encountered may involve the entire organization and are often complex, broad in scope and implications, and unprecedented with no clear solution; often works cross-functionally with other leadership and C-Suite to solve problems and implement changes

• Impact: Decisions and actions have a direct impact on the strategic and operational outcomes of the area/unit and the organization as a whole.

• Interaction/Supervision: Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a guide to less experienced staff in similar role and/or student employees; generally does not have formal responsibility for overseeing others.

• Indirect Reports: 7-10

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.
• Manual Dexterity: Ability to operate standard office equipment and keyboards
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel: 5% or less
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Schedules: Work is primarily performed during the business week, Monday - Friday

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: PRODU017686