This job is expired.

Program Manager, Store Operations

(REI) Recreational Equipment, Inc.

Seattle, WA

Program Manager, Store Operations

(REI) Recreational Equipment, Inc.

Seattle, WA

Jun 14, 2025

Retail

Job Description

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

This job is responsible for managing and developing the portfolio of store facing reports. This includes coordinating the intake and development process of new reports with all relevant stakeholders, as well as building communication plans, developing standards and maintaining documentation. Program management tools and processes will be used to ensure the dependencies among multiple projects are appropriately managed. This role will monitor report usage and seek user feedback to drive continuous improvement of the report portfolio. This position leads high-impact initiatives, and acts as a representative in cross-divisional forums. Models and acts in accordance with REI’s guiding values and mission.

Responsibilities and Qualifications

Oversees the management of a portfolio of programs and projects that support divisional priorities and in-line with REI’s strategy.
Develops requirements for programs and projects while continuously evaluating the needs of customers and employees. Identifies and provides recommendations for process and program improvements. Research trends, opportunities, threats, competitors and other factors that affect the program.
Initiates, plans, and delivers medium to large cross-divisional, multi-year initiatives. Utilizes established project management methodology or where appropriate, partners with Project Manager(s) in leading/influencing project implementation.
Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning. Appropriately escalate barriers to project managers and department leaders.
Contributes to Retail strategy and roadmap.
Works with cross-divisional leadership to identify and close critical program gaps.
Collaborates with the manager to ensure that each program is on strategy, on time and within budget.
Identifies and provides recommendations for process and program improvements.
Leads and develops programs and projects that transform process, policy and systems.
Manages the progress of programs and projects and regularly communicates the project status to management and stakeholders.
Facilitates and leads collaborative cross-functional meetings.
Manages and develops assigned budgets for programs and/or projects.

Manages both external and internal business relationships with vendors, clients, strategic partners, and agencies.

May travel to various local and national locations.

Responds to customer and store requests as appropriate.

Perform other duties as assigned.

Required Skills & Experience

5+ years experience managing medium to large cross-divisional, multi-year projects with a business and technology focus5+ years experience leading program development and omni-channel strategyBachelor degree or equivalent experience2+ years building and leading teamsFamiliarity with the system scope and project objectives, as well as the role and function of each team memberActively participates and collaborates with others on one's own team and across REI for the achievement of business goalsFlexible in one's viewpoints and positions in order to support the direction taken by others at REIUses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunitiesConsolidates information from various sources including feedback from others to reach sound decisionsConsiders the ultimate impact of decisions and actions on internal and external customersWorks smart by setting effective work goals, establishing priorities, and planning well in order to produce quality workExecutes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goalsClearly conveys and accurately receives information by a variety of methods and in various situationsBuilds rapport with all kinds of people inside and outside the organizationActs upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goalsChallenges the status quo, champions change and influences others to change

Preferred Qualifications

Certification in program management, process improvement (e.g. Lean, Six Sigma), and/or project management (e.g. PMP)

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$85,400.00 - $136,700.00 per year

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.
This job is responsible for managing and developing the portfolio of store facing reports. This includes coordinating the intake and development process of new reports with all relevant stakeholders, as well as building communication plans, developing standards and maintaining documentation. Program management tools and processes will be used to ensure the dependencies among multiple projects are appropriately managed. This role will monitor report usage and seek user feedback to drive continuous improvement of the report portfolio. This position leads high-impact initiatives, and acts as a representative in cross-divisional forums. Models and acts in accordance with REI’s guiding values and mission.

Responsibilities and Qualifications

Oversees the management of a portfolio of programs and projects that support divisional priorities and in-line with REI’s strategy.
Develops requirements for programs and projects while continuously evaluating the needs of customers and employees. Identifies and provides recommendations for process and program improvements. Research trends, opportunities, threats, competitors and other factors that affect the program.
Initiates, plans, and delivers medium to large cross-divisional, multi-year initiatives. Utilizes established project management methodology or where appropriate, partners with Project Manager(s) in leading/influencing project implementation.
Ensures program quality and success through management of action items, issues, and decisions, assessing risks, initiating change requests, identifying resource needs, meeting deadlines for deliverables, and financial planning. Appropriately escalate barriers to project managers and department leaders.
Contributes to Retail strategy and roadmap.
Works with cross-divisional leadership to identify and close critical program gaps.
Collaborates with the manager to ensure that each program is on strategy, on time and within budget.
Identifies and provides recommendations for process and program improvements.
Leads and develops programs and projects that transform process, policy and systems.
Manages the progress of programs and projects and regularly communicates the project status to management and stakeholders.
Facilitates and leads collaborative cross-functional meetings.
Manages and develops assigned budgets for programs and/or projects.
Manages both external and internal business relationships with vendors, clients, strategic partners, and agencies.
May travel to various local and national locations.
Responds to customer and store requests as appropriate.
Perform other duties as assigned.
Required Skills & Experience
5+ years experience managing medium to large cross-divisional, multi-year projects with a business and technology focus5+ years experience leading program development and omni-channel strategyBachelor degree or equivalent experience2+ years building and leading teamsFamiliarity with the system scope and project objectives, as well as the role and function of each team memberActively participates and collaborates with others on one's own team and across REI for the achievement of business goalsFlexible in one's viewpoints and positions in order to support the direction taken by others at REIUses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunitiesConsolidates information from various sources including feedback from others to reach sound decisionsConsiders the ultimate impact of decisions and actions on internal and external customersWorks smart by setting effective work goals, establishing priorities, and planning well in order to produce quality workExecutes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goalsClearly conveys and accurately receives information by a variety of methods and in various situationsBuilds rapport with all kinds of people inside and outside the organizationActs upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goalsChallenges the status quo, champions change and influences others to change
Preferred Qualifications
Certification in program management, process improvement (e.g. Lean, Six Sigma), and/or project management (e.g. PMP)

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.
Pay Transparency
We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.
REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$85,400.00 - $136,700.00 per year

About (REI) Recreational Equipment, Inc.

At Recreational Equipment, Inc. (REI), we exist to inspire and enable life outside for everyone.
We believe that it’s in the wild, untamed, and natural places that we find our best selves, so our purpose is to awaken a lifelong love of the outdoors, for all.
Since 1938, we have been your local outdoor co-op, working to help you experience the transformational power of nature. We bring you top-quality gear and apparel, expert advice, rental equipment, inspiring stories of life outside, and outdoor experiences to enjoy alone or share with your friends and family. And because we have no shareholders, with every purchase you make with REI, you are choosing to steward the outdoors, support sustainable business, and help the fight for life outside.
So whether you’re new to the outdoors or a seasoned pro, we hope you’ll join us.

Related Jobs

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Taylor, MI

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Oak Brook, IL

Manager, Reporting & Analysis
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Philadelphia, PA

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Taylor, MI

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Oak Brook, IL

Manager, Reporting & Analysis
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Philadelphia, PA

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Taylor, MI

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Oak Brook, IL

Manager, Reporting & Analysis
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Philadelphia, PA

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Taylor, MI

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Oak Brook, IL

Manager, Reporting & Analysis
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Philadelphia, PA

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Taylor, MI

Xfinity Retail Sales Consultant
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Oak Brook, IL

Manager, Reporting & Analysis
Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...

Dec 13, 2025 Philadelphia, PA

Apply For This Job

Program Manager, Store Operations

(REI) Recreational Equipment, Inc.

Seattle, WA

Jun 14, 2025

$85,400 - $136,700 a year

Your Information

First Name *

Last Name *

Email Address *

This email belongs to another account. Please use a diferent email address or Sign In.

Zip Code *

Password *

Confirm Password *

Which groups do you identify with?

Veteran

Hispanic

Black or African-American

Woman

LGBTQ+

Asian

Disabled

Other / Choose not to identify

Create your Profile from your Resume

Resume

Allow employers to search for my resume

By clicking the Apply button, you agree to the terms of use and privacy policy and consent to receive emails from us about job opportunities, career resources, and other relevant updates. You can unsubscribe at any time.

Supercharge Your Resume with AI

Boost your resume with AI-driven enhancements. The tool analyzes and refines your content, highlighting your strengths and tailoring it for maximum impact. Get personalized suggestions and apply improvements instantly to stand out in the job market.