Psychiatric Social Clerk
Job Description
Under direct supervision, schedules initial interview and intake appointments for patients, type correspondence and reports: answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and Therapist in Behavioral Health Service.
Essential Responsibilities:- Schedules appointments for psychiatric patients on OPAS.
- Contact patients by telephone or correspondence to notify them of appointment changes or to re-schedule.
- Answers telephones and relays messages.
- Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols.
- Transcribes psychiatric consultation summaries from physician notes.
- File summaries in patient case records and distribute copies to appropriate personnel as directed.
- Maintain confidentiality of medical records.
- Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities.
- Sort and distribute mail (inter-office and postal mail).
- Clerical support: file correspondence and reports, makes copies of documents.
- Call in prescriptions.
- Order lab tests.
- Maintain office supplies and re-order as needed.
- May assist in reception by checking in patients and receiving co-payments.
- Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public.
- Call patient from waiting area and place in exam rooms.
- Key DKAs into automated system.
- Arrange for patient admission, transfer, or discharge.
- Arrange for transportation of non-ambulatory patients.
- Complete and forward chart request forms.
- Complete patient processing forms such as admission/discharge documents, chart request, surgery request forms, and obtain patient authorization signatures.
- Complete disability requests for providers.
- Fill out laboratory, x-ray requisitions, and specialized test forms.
- List referrals from physicians.
- Notify appropriate personnel of abnormal lab test results.
- Verify patient/member eligibility.
- Maintain physician and therapist schedules.
- Notify patients of appointments/scheduling changes by phone or mail.
- Prepare physician and therapist schedules.
- Answer member inquiries.
- Explain hospital regulations and policies.
- Explain TRRS policies.
- Transcribes psychiatric consultation summaries of physician notes.
- Type correspondence, memorandums, forms, reports, statistical reports.
- Assist in reception by checking in patients and receiving co-payments.
- File correspondence and reports.
- Copy documents.
- File patient summaries.
- Maintain office supplies and re-order as necessary.
- Request charts.
- Answer and route telephone calls.
- Screen patient calls and take messages for providers.
- Type necessary correspondence. Material and Supplies.
- Clear paper jams and performs routine maintenance.
- Operate copier equipment.
- Assume other activities and responsibilities as directed.
- Coding System: Care
- Government/Regulatory Agencies: med-cal, medicare Equipment/machinery: card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine
- Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:Experience
- Previous mental health experience
- Typing 40 wpm
- Typing score must be current within one (1) year. Please contact Human Resources for testing
- Proficient with MS Word and Excel
- Excellent organizational and interpersonal skills
- Proficiency with PC required
- Detail orientated
- - High school diploma/GED
- N/A
- N/A
- N/A
Notes:
- Position will support BHS department as needed; to include those on vacation, leave of absences, call outs, and holiday coverage.
- Position in Behavioral Health supporting Psychiatry, Addiction Medicine and Social Medicine.
Under direct supervision, schedules initial interview and intake appointments for patients, type correspondence and reports: answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and Therapist in Behavioral Health Service.
Essential Responsibilities:- Schedules appointments for psychiatric patients on OPAS.
- Contact patients by telephone or correspondence to notify them of appointment changes or to re-schedule.
- Answers telephones and relays messages.
- Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols.
- Transcribes psychiatric consultation summaries from physician notes.
- File summaries in patient case records and distribute copies to appropriate personnel as directed.
- Maintain confidentiality of medical records.
- Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities.
- Sort and distribute mail (inter-office and postal mail).
- Clerical support: file correspondence and reports, makes copies of documents.
- Call in prescriptions.
- Order lab tests.
- Maintain office supplies and re-order as needed.
- May assist in reception by checking in patients and receiving co-payments.
- Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public.
- Call patient from waiting area and place in exam rooms.
- Key DKAs into automated system.
- Arrange for patient admission, transfer, or discharge.
- Arrange for transportation of non-ambulatory patients.
- Complete and forward chart request forms.
- Complete patient processing forms such as admission/discharge documents, chart request, surgery request forms, and obtain patient authorization signatures.
- Complete disability requests for providers.
- Fill out laboratory, x-ray requisitions, and specialized test forms.
- List referrals from physicians.
- Notify appropriate personnel of abnormal lab test results.
- Verify patient/member eligibility.
- Maintain physician and therapist schedules.
- Notify patients of appointments/scheduling changes by phone or mail.
- Prepare physician and therapist schedules.
- Answer member inquiries.
- Explain hospital regulations and policies.
- Explain TRRS policies.
- Transcribes psychiatric consultation summaries of physician notes.
- Type correspondence, memorandums, forms, reports, statistical reports.
- Assist in reception by checking in patients and receiving co-payments.
- File correspondence and reports.
- Copy documents.
- File patient summaries.
- Maintain office supplies and re-order as necessary.
- Request charts.
- Answer and route telephone calls.
- Screen patient calls and take messages for providers.
- Type necessary correspondence. Material and Supplies.
- Clear paper jams and performs routine maintenance.
- Operate copier equipment.
- Assume other activities and responsibilities as directed.
- Coding System: Care
- Government/Regulatory Agencies: med-cal, medicare Equipment/machinery: card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine
- Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:Experience
- Previous mental health experience
- Typing 40 wpm
- Typing score must be current within one (1) year. Please contact Human Resources for testing
- Proficient with MS Word and Excel
- Excellent organizational and interpersonal skills
- Proficiency with PC required
- Detail orientated
- - High school diploma/GED
- N/A
- N/A
- N/A
Notes:
- Position will support BHS department as needed; to include those on vacation, leave of absences, call outs, and holiday coverage.
- Position in Behavioral Health supporting Psychiatry, Addiction Medicine and Social Medicine.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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