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Quality Engineer - Complaints

Northfield, IL
Full-Time

Job Description

Job Summary

Job Description

MAJOR RESPONSIBILITIES:

  • Manage the development and implementation of methods and procedures for process control, process validation, process improvement, testing, and inspection to ensure that products are ideal and functional.

  • Design experiments to understand sources of variation affecting products and processes. Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.

  • Design and perform experimental product testing and analysis to maintain quality levels and minimize defects and failure rates. Generate and analyze reports and defective products to determine trends and lead corrective actions. Use concepts of probability and statistical quality control to guide decisions.

  • Direct and collaborate with supplier representatives on quality problems, ensure corrective action implementation (CAPA, SCAR), and contribute to supplier quality improvement programs. Lead supplier qualifications.

  • Provide Quality expertise in Product Development, Design Control activities, Risk Management, and CE Technical Files.

  • Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations. Work with Regulatory Groups and Suppliers to produce 510K submissions, letters to file, etc., as required.

  • Coordinate product testing with internal and external laboratories as required.

  • Ensure compliance with domestic and international regulations associated with product lines and processes. Perform quality reviews of design documentation for compliance with stated requirements, including vendor quality documents and company quality records.

  • Lead investigations of product and process non-conformances and out-of-specification results and develop effective corrective and preventive actions (CAPA).

Education:

  • Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.

Work Experience:

  • At least 2 years of experience in the Quality or Engineering.

Knowledge / Skills / Abilities:

  • Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives, and determining when escalation of issues is necessary.

  • Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.

  • Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.

  • Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook ).

  • Intermediate Skill Level in Microsoft Excel (for example: conditional formatting, tables, formulas, charting)

  • Working knowledge of government and industry quality assurance codes and standards (e.g. 21 CFR 820, ISO13485).

  • Position requires up to 15% travel.

PREFERRED JOB REQUIREMENTS:

  • At least 2 years of industry experience in Medical Devices, Drugs, and/or fields directly related to the role.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$79,560.00 - $115,440.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

PDN-9f3e7227-6847-4856-9595-908fa48a1974

Job Summary

Job Description

MAJOR RESPONSIBILITIES:

  • Manage the development and implementation of methods and procedures for process control, process validation, process improvement, testing, and inspection to ensure that products are ideal and functional.

  • Design experiments to understand sources of variation affecting products and processes. Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.

  • Design and perform experimental product testing and analysis to maintain quality levels and minimize defects and failure rates. Generate and analyze reports and defective products to determine trends and lead corrective actions. Use concepts of probability and statistical quality control to guide decisions.

  • Direct and collaborate with supplier representatives on quality problems, ensure corrective action implementation (CAPA, SCAR), and contribute to supplier quality improvement programs. Lead supplier qualifications.

  • Provide Quality expertise in Product Development, Design Control activities, Risk Management, and CE Technical Files.

  • Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations. Work with Regulatory Groups and Suppliers to produce 510K submissions, letters to file, etc., as required.

  • Coordinate product testing with internal and external laboratories as required.

  • Ensure compliance with domestic and international regulations associated with product lines and processes. Perform quality reviews of design documentation for compliance with stated requirements, including vendor quality documents and company quality records.

  • Lead investigations of product and process non-conformances and out-of-specification results and develop effective corrective and preventive actions (CAPA).

Education:

  • Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.

Work Experience:

  • At least 2 years of experience in the Quality or Engineering.

Knowledge / Skills / Abilities:

  • Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives, and determining when escalation of issues is necessary.

  • Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.

  • Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.

  • Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook ).

  • Intermediate Skill Level in Microsoft Excel (for example: conditional formatting, tables, formulas, charting)

  • Working knowledge of government and industry quality assurance codes and standards (e.g. 21 CFR 820, ISO13485).

  • Position requires up to 15% travel.

PREFERRED JOB REQUIREMENTS:

  • At least 2 years of industry experience in Medical Devices, Drugs, and/or fields directly related to the role.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$79,560.00 - $115,440.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

PDN-9f3e7227-6847-4856-9595-908fa48a1974

About Medline Industries

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its unique offering of world-class products, supply chain resilience and clinical practice expertise, Medline delivers improved clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs 43,000 people worldwide and operates in over 100 countries and territories.

It has always been Medline's intention and purpose to create a great place to work for everyone. We believe tapping into the richness of our employees' diversity allows us to find innovative solutions for our customers, who themselves represent a diverse group both in the U.S. and around the world. The Belonging and Engagement team at Medline is dedicated to fostering an inclusive and supportive workplace culture. We focus on creating opportunities for employees to feel seen, supported, and connected through initiatives like Employee Resource Groups (ERGs), cultural awareness events, new hire engagement, and leadership training.

Every hour of every day, healthcare professionals rely on Medline to help them do their job. Our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you're a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Together, we make healthcare run better.

For more on all things Belonging at Medline Industries, check out our home page here.

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Quality Engineer - Complaints
Medline Industries
Northfield, IL
Jun 26, 2025
Full-time
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