Remote Member Service Representative

Confidential Company

Remote

Full-Time

Remote Member Service Representative

Confidential Company

Remote

Full-Time

Oct 20, 2025

Administrative and Clerical

Job Description

We are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be the first point of contact for our members, providing exceptional service and support to address their inquiries, resolve issues, and ensure a positive member experience. You will play a crucial role in building and maintaining strong member relationships.

Key Responsibilities:

Respond to member inquiries via phone, email, and/or in person in a timely and professional manner.
Provide accurate and helpful information regarding products, services, and policies.
Troubleshoot and resolve member issues and complaints, escalating complex issues as needed.
Process member transactions, such as payments, enrollments, and account updates.
Maintain accurate records of member interactions and transactions.
Proactively identify opportunities to improve the member experience.
Adhere to company policies and procedures.
Contribute to a positive and collaborative team environment.

Requirements:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Proven experience in a customer service role.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Proficiency in computer skills, including Microsoft Office Suite and CRM software.
Strong attention to detail and accuracy.
Ability to maintain a positive and professional demeanor under pressure.

Preferred Qualifications:

Must be eligible to work in the United States

Key Responsibilities:

Respond to member inquiries via phone, email, and/or in person in a timely and professional manner.
Provide accurate and helpful information regarding products, services, and policies.
Troubleshoot and resolve member issues and complaints, escalating complex issues as needed.
Process member transactions, such as payments, enrollments, and account updates.
Maintain accurate records of member interactions and transactions.
Proactively identify opportunities to improve the member experience.
Adhere to company policies and procedures.
Contribute to a positive and collaborative team environment.

Requirements:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Proven experience in a customer service role.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and as part of a team.
Proficiency in computer skills, including Microsoft Office Suite and CRM software.
Strong attention to detail and accuracy.
Ability to maintain a positive and professional demeanor under pressure.

Preferred Qualifications:

Must be eligible to work in the United States

About Confidential Company

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Apply For This Job

Remote Member Service Representative

Confidential Company

Remote

Oct 20, 2025

$24 - $31 an hour

Full-time

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