Senior Account Administrative Representative
Job Description
Assist the management team in the day to day operations of a specific line of business by providing operational knowledge, support and guidance to the Account Administrative Representatives within a line of business. Assists management with the coordination of daily production goals and provide specific operational training for the line of business.
Essential Responsibilities:
- Under the general direction of the Team Manager, provide day-to-day communication and operational support to other Account Administrative Representatives by setting workflow priorities.
- Resolves daily operational issues with purchasers and other teams to ensure effective and efficient customer satisfaction.
- Assist in monitoring of production goals and customer service measures for a specific line of business.
- Assist in monitoring of work output to ensure that production, accuracy and customer service goals are met for a specific line of business.
- Provides on the job training and orientation for new Account Administrative Representatives for an assigned line of business.
- Provide follow-up training to new AARs on Foundation Systems and issues related to work processes, methods and systems.
- Identifies, develops and provides follow-up training to all AARs on Foundation Systems and issues related to work processes, methods and systems.
- Performs all the functions required of the Account Administrative Representative position.
- Participate on internal development teams to ensure administrative systems and business processes are functional and effective.
- Participate in team-based projects and contribute to customer service and operational improvement initiatives.
- Prepare special reports on an as-needed basis.
- Provide AAR performance feedback to line of business management.
- Communicate and train new and revised processes to the line of business.
- Attend operational meetings as needed or directed by management.
- May perform other duties as assigned.
Basic Qualifications: Experience
- Minimum one (1) year experience as an AAR in the appropriate line of business or currently in a Team Lead position.
- Minimum of 2 years experience in a customer service environment, accounting (accounts receivable preferred) or administrative support.
- N/A
- N/A
- Customer service skills. Demonstrated experience working with internal and external customers.
- Demonstrated ability to provide administrative direction to other employees.
- Demonstrated ability to adapt to change and be flexible in shifting work priorities.
- Demonstrated ability to utilize oral and written communication skills.
- Proven time management and multiple task management capabilities.
- Demonstrated ability in problem solving, conflict resolution and decision making.
- Ability to demonstrate knowledge of the line of business and Foundation Systems.
- Associates degree or equivalent education preferred, but not required.
Assist the management team in the day to day operations of a specific line of business by providing operational knowledge, support and guidance to the Account Administrative Representatives within a line of business. Assists management with the coordination of daily production goals and provide specific operational training for the line of business.
Essential Responsibilities:
- Under the general direction of the Team Manager, provide day-to-day communication and operational support to other Account Administrative Representatives by setting workflow priorities.
- Resolves daily operational issues with purchasers and other teams to ensure effective and efficient customer satisfaction.
- Assist in monitoring of production goals and customer service measures for a specific line of business.
- Assist in monitoring of work output to ensure that production, accuracy and customer service goals are met for a specific line of business.
- Provides on the job training and orientation for new Account Administrative Representatives for an assigned line of business.
- Provide follow-up training to new AARs on Foundation Systems and issues related to work processes, methods and systems.
- Identifies, develops and provides follow-up training to all AARs on Foundation Systems and issues related to work processes, methods and systems.
- Performs all the functions required of the Account Administrative Representative position.
- Participate on internal development teams to ensure administrative systems and business processes are functional and effective.
- Participate in team-based projects and contribute to customer service and operational improvement initiatives.
- Prepare special reports on an as-needed basis.
- Provide AAR performance feedback to line of business management.
- Communicate and train new and revised processes to the line of business.
- Attend operational meetings as needed or directed by management.
- May perform other duties as assigned.
Basic Qualifications: Experience
- Minimum one (1) year experience as an AAR in the appropriate line of business or currently in a Team Lead position.
- Minimum of 2 years experience in a customer service environment, accounting (accounts receivable preferred) or administrative support.
- N/A
- N/A
- Customer service skills. Demonstrated experience working with internal and external customers.
- Demonstrated ability to provide administrative direction to other employees.
- Demonstrated ability to adapt to change and be flexible in shifting work priorities.
- Demonstrated ability to utilize oral and written communication skills.
- Proven time management and multiple task management capabilities.
- Demonstrated ability in problem solving, conflict resolution and decision making.
- Ability to demonstrate knowledge of the line of business and Foundation Systems.
- Associates degree or equivalent education preferred, but not required.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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