Job Description
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.
Founded in 1914, we have been rated "A" or better by A.M. Best for more than 90 years and are one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners.
Benefit options available depending on contract factors and upon meeting requirements.
What you have done and what you will do:
• Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
• Experience leading at least three full lifecycle ServiceNow implementations.
• Excellent understanding of CMDB data models, relationships along with hands on experience of getting CMDB configured for advanced technologies like Containerization, Cloud services (AWS, MS Azure etc.)
• In depth understanding and proven experience with implementing Common Services Data Model till the Fly maturity level.
• Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, and Dev Ops, Vulnerability Response etc.
• Configuring Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB. Experience in moving to discovery patterns.
• Core Platform and ServiceNow Scripting knowledge with hands-on experience is a must. Nice to have ATF, Service Portal, Platform Analytics and UI Builder experience.
• Demonstrate experience with enhancing Discovery performance and coverage and building effective dashboards for senior managers, service owners and executives to show accurate and up to date results of our CMDB health.
• Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems.
• Leverage both proven and innovative technology approaches to solve challenging business problems.
• Provide technical assessments, written documentation and technical expertise.
• Work on continuous improvement by sharing experiences and knowledge with the team.
• Advise on options, risk and impacts on business processes and technical architecture.
What we would like to see and expect to see:
• 5+ years as a key resource for large scale ITOM solutions, of which 3 or more years as a ServiceNow Architect / Lead or ServiceNow Solution Consultant
• 3+ years of experience with ServiceNow with a strong focus on Discovery, Service Mapping and Event Mgmt.
• Validated successful oversight of several ServiceNow ITOM implementations.
• Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools.
• Ability to provide technical leadership and professional guidance to managers, team, and vendors.
• ServiceNow Certified System Administrator Certification
• ServiceNow Certified Implementation Specialist Certification - Service Mapping, Event Management. (SAM and Cloud Management is a plus)
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 5 years
Travel required : No travel required
Shift timings :
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.
Founded in 1914, we have been rated "A" or better by A.M. Best for more than 90 years and are one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners.
Benefit options available depending on contract factors and upon meeting requirements.
What you have done and what you will do:
• Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
• Experience leading at least three full lifecycle ServiceNow implementations.
• Excellent understanding of CMDB data models, relationships along with hands on experience of getting CMDB configured for advanced technologies like Containerization, Cloud services (AWS, MS Azure etc.)
• In depth understanding and proven experience with implementing Common Services Data Model till the Fly maturity level.
• Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, and Dev Ops, Vulnerability Response etc.
• Configuring Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB. Experience in moving to discovery patterns.
• Core Platform and ServiceNow Scripting knowledge with hands-on experience is a must. Nice to have ATF, Service Portal, Platform Analytics and UI Builder experience.
• Demonstrate experience with enhancing Discovery performance and coverage and building effective dashboards for senior managers, service owners and executives to show accurate and up to date results of our CMDB health.
• Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems.
• Leverage both proven and innovative technology approaches to solve challenging business problems.
• Provide technical assessments, written documentation and technical expertise.
• Work on continuous improvement by sharing experiences and knowledge with the team.
• Advise on options, risk and impacts on business processes and technical architecture.
What we would like to see and expect to see:
• 5+ years as a key resource for large scale ITOM solutions, of which 3 or more years as a ServiceNow Architect / Lead or ServiceNow Solution Consultant
• 3+ years of experience with ServiceNow with a strong focus on Discovery, Service Mapping and Event Mgmt.
• Validated successful oversight of several ServiceNow ITOM implementations.
• Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools.
• Ability to provide technical leadership and professional guidance to managers, team, and vendors.
• ServiceNow Certified System Administrator Certification
• ServiceNow Certified Implementation Specialist Certification - Service Mapping, Event Management. (SAM and Cloud Management is a plus)
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 5 years
Travel required : No travel required
Shift timings :
About CSAA Insurance Group
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities. As insurance industry leaders, we know things can change in an instant. It’s why we’re here.
We’re not afraid of change. We welcome it and use it to advance the cause. For employees, our cause is to become ever more inclusive and supportive of their goals and contributions. For our AAA Members, it’s finding new ways to help them prevent, prepare for and recover from whatever comes. For our communities, it’s exploring new ways of helping them meet evolving challenges.
Whatever may happen, change becomes progress at CSAA IG.
Benefits for today and for your future -- Benefits at CSAA IG represent our commitment to protect our employees by providing for their needs today and helping them prepare for a more secure future. Our suite of benefits is designed to provide for your physical, mental, social and financial health.
Our sense of belonging keeps us together -- Belonging is the feeling of being welcomed and accepted for who you are and the qualities you bring. It’s knowing you’re heard and valued as an individual and employee.
At CSAA IG, we share a strong sense of purpose and a hunger for adventure.
Change should always be expected, but can’t always be predicted. Whatever happens, we remain true to our beliefs and clear on our purpose. We meet change head on and grow from each experience.
A promise to act -- Life is uncertain, but we are not. When our AAA Members need us, we know how to move with the speed, expertise and confidence they rely on.
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CSAA Insurance Group would like you to finish the application on their website.
