Job Description
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary:
Our Energy team is seeking a full-timeVivint Smart Home Fulfillment Specialistto make outbound confirmation calls to customers scheduled to be installed the next day and retain customers for installation.
This role will include working in a fast-paced, high-energy environment as we are revolutionizing the idea of Smart Energy by integrating Smart Home with Solar. You will work closely with higher-level leadership and understand the different partnerships we manage. This will require flexibility and being able to adapt to changes as our business continues to grow.
Primary Responsibilities:
- Confirm installation appointments the next day by call or text
- Ability tomaintainServiceslevels and confirmation metrics
- Help to retain customers who have canceled or have fallen off the schedule
- Maintain relationships with our Field Ops and Indirect Partners
- Work closely with higher-level, internal leaders for Sales Blitz planning and/or tagging installations to a specific technician
- Report on trends and data to internal leaders
Required Skills/Experience:
- Able to maintain an engaging energy and enthusiasm with our potential customers
- Excellent communication skills, in person, over the phone, and written with external and internalpartners/leaders
- Comfortable engaging directly with customers, including problem-solving and retention conversations
- Competitive spirit with experience contributing to team culture, including positivity, high performance, ownership, teamwork, and accountability
- Ability to quickly adapt to change
- Proactive problem-solver
- Sales or retention experience preferred
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/FamilyDiscounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/lifecoverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKINGCONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary:
Our Energy team is seeking a full-timeVivint Smart Home Fulfillment Specialistto make outbound confirmation calls to customers scheduled to be installed the next day and retain customers for installation.
This role will include working in a fast-paced, high-energy environment as we are revolutionizing the idea of Smart Energy by integrating Smart Home with Solar. You will work closely with higher-level leadership and understand the different partnerships we manage. This will require flexibility and being able to adapt to changes as our business continues to grow.
Primary Responsibilities:
- Confirm installation appointments the next day by call or text
- Ability tomaintainServiceslevels and confirmation metrics
- Help to retain customers who have canceled or have fallen off the schedule
- Maintain relationships with our Field Ops and Indirect Partners
- Work closely with higher-level, internal leaders for Sales Blitz planning and/or tagging installations to a specific technician
- Report on trends and data to internal leaders
Required Skills/Experience:
- Able to maintain an engaging energy and enthusiasm with our potential customers
- Excellent communication skills, in person, over the phone, and written with external and internalpartners/leaders
- Comfortable engaging directly with customers, including problem-solving and retention conversations
- Competitive spirit with experience contributing to team culture, including positivity, high performance, ownership, teamwork, and accountability
- Ability to quickly adapt to change
- Proactive problem-solver
- Sales or retention experience preferred
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/FamilyDiscounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/lifecoverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKINGCONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
About Vivint
Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada.Vivint was named by Forbes as the “Best Home Security Company of 2022” as well as making Forbes’ list of “Best Employers for Diversity 2022”. The company is the largest tech employer in Utah while being Newsweek’s Top 100 “Most Loved Workplaces” in the US for 2021 and is on Inc Magazine’s Best Led Companies list.
For more information, visit www.vivint.com.
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