Job Description
Skills and Competencies
- 7+ years' experience working on Server, Desktop and\or Help Desk support
* Problem Solving: Facilitating problem solving and collaboration with stakeholders
* Customer Service: Providing business support / technical assistance to Moody's associates both local and remote in the use of Microsoft Products, MacOS, VPN software and various proprietary applications.
* Troubleshooting: Configuring, installing, supporting, troubleshooting and repairing clientworkstations, printers, mobile devices, audio, video and office equipment.
* Reporting: Providing timely follow-up to users and management on all support issues byensuring that all phases of desktop support, including installations, upgrades, software,hardware, operating systems, and operating system configuration issues, are properlycoordinated, monitored, tracked, and resolved.
* Relationship Management: Ability to develop relationships with key stakeholders and endusers to facilitate feedback and partnering on deliverables
* Reduce Recurring Issues: Reporting on root-cause analysis where there have beensignificant problems - explaining what happened, why and what preventative measureshave been put in place to avoid a repeat.
Education/Certifications
- Bachelor's preferred.
- MCSE is highly desirable
- Knowledge of ITIL.
Responsibilities
Provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the company values are demonstrated in all day to day activities in order to meet business needs.
About the team
The Technical Support Analyst (TSA) team located globally throughout Moody's offices, with 100team members, provide end-user support both in person and remote. The team collaborates dailyboth within their offices and across regions, sharing information on trending issues, and enforcingglobal policies at a local level. Key to the team's success is always striving to provide an outstandingcustomer experience, and provide feedback to leadership on ways to improve our service.
Moody’s Corporation is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.
VEVRAA Federal Contractor
We Request Priority Protected Veteran and Disabled Referrals for all of our locations
Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.
Skills and Competencies
- 7+ years' experience working on Server, Desktop and\or Help Desk support
* Problem Solving: Facilitating problem solving and collaboration with stakeholders
* Customer Service: Providing business support / technical assistance to Moody's associates both local and remote in the use of Microsoft Products, MacOS, VPN software and various proprietary applications.
* Troubleshooting: Configuring, installing, supporting, troubleshooting and repairing clientworkstations, printers, mobile devices, audio, video and office equipment.
* Reporting: Providing timely follow-up to users and management on all support issues byensuring that all phases of desktop support, including installations, upgrades, software,hardware, operating systems, and operating system configuration issues, are properlycoordinated, monitored, tracked, and resolved.
* Relationship Management: Ability to develop relationships with key stakeholders and endusers to facilitate feedback and partnering on deliverables
* Reduce Recurring Issues: Reporting on root-cause analysis where there have beensignificant problems - explaining what happened, why and what preventative measureshave been put in place to avoid a repeat.
Education/Certifications
- Bachelor's preferred.
- MCSE is highly desirable
- Knowledge of ITIL.
Responsibilities
Provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements. Ensuring that the company values are demonstrated in all day to day activities in order to meet business needs.
About the team
The Technical Support Analyst (TSA) team located globally throughout Moody's offices, with 100team members, provide end-user support both in person and remote. The team collaborates dailyboth within their offices and across regions, sharing information on trending issues, and enforcingglobal policies at a local level. Key to the team's success is always striving to provide an outstandingcustomer experience, and provide feedback to leadership on ways to improve our service.
Moody’s Corporation is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.
VEVRAA Federal Contractor
We Request Priority Protected Veteran and Disabled Referrals for all of our locations
Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.
About Moody's
In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively. With a rich history of expertise in global markets and a diverse workforce in more than 40 countries, Moody’s unites the brightest minds to turn today’s risks into tomorrow’s opportunities.
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