Job Description
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Style Advisor, based in Cabazon, California, you will bring your unique strengths to the Outlet Team, helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship. You’ll work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.
HOW YOU BRING IT TO LIFE
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
- Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
- Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
- Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
- Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
- Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
- Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.
- Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.
- Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer.
- Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
- Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
- Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals.
WHO YOU ARE
This is how you show up:
- You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
- You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
- You’re recognized for your emotional intelligence and talent for building authentic, lasting connections with clients.
- You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
- You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.
YOUR ZEGNA OFFER
- Hourly rate: $19-$20 per hour, plus 3% commission (dependent on experience and qualifications)
- Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths
- Comprehensive benefits: medical, dental, and vision coverage, 401(k) with employer match, commuter benefits, and more.
- Paid time off: vacation and holidays, with accrual based on tenure and role level
- Access to premium materials, resources, and production partners
- Creative autonomy and a supportive environment that rewards results
- Opportunity to grow within a luxury, design-focused brand
NATURALLY IN ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
YOUR ROLE AT ZEGNA
As Style Advisor, based in Cabazon, California, you will bring your unique strengths to the Outlet Team, helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship. You’ll work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.
HOW YOU BRING IT TO LIFE
Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:
- Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
- Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
- Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
- Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
- Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
- Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.
- Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.
- Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer.
- Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
- Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
- Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals.
WHO YOU ARE
This is how you show up:
- You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
- You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
- You’re recognized for your emotional intelligence and talent for building authentic, lasting connections with clients.
- You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
- You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.
YOUR ZEGNA OFFER
- Hourly rate: $19-$20 per hour, plus 3% commission (dependent on experience and qualifications)
- Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths
- Comprehensive benefits: medical, dental, and vision coverage, 401(k) with employer match, commuter benefits, and more.
- Paid time off: vacation and holidays, with accrual based on tenure and role level
- Access to premium materials, resources, and production partners
- Creative autonomy and a supportive environment that rewards results
- Opportunity to grow within a luxury, design-focused brand
NATURALLY IN ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
About ZEGNA
The Ermenegildo Zegna Groupis one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.
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