Supervisor Business Operations; Full-time, MMMC
Job Description
Directs and coordinates business operations services. Functions as a patient advocate. Participates in and collaborates on Region-wide activities relating to areas of responsibility. Supervises assigned staff.
Essential Responsibilities:
- Plans, coordinates, directs, and supervises activities of assigned business operations area.
- Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations.
- Works with appropriate leadership to develop and implement business operations process changes.
- Provides information for and coordinates special projects/activities within area.
- Promotes and supports business operations processes, programs, and methods to enhance quality of service.
- Assists in developing effective and appropriate use of process improvement tools to ensure efficient, productive, quality workflow and environment.
- Establishes effective, collaborative working relationships with leadership.
- Facilitates and collaborates toward improvement and problem resolution.
- Implements work plans and strategies to increase efficiencies.
- Coordinates and facilitates monthly department meetings.
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.
Basic Qualifications:
Experience
- Minimum two (2) years of appointment, cashiering, or business office related experience.
Education
- Bachelors degree in business administration, related field, or four (4) years experience in a directly related field.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrated knowledge of business operations and organizational practices and procedures.
- Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Preferred Qualifications:
- Minimum one (1) year clerical operations supervisor experience in a healthcare industry.
- Supervisory/lead or project management experience.
Directs and coordinates business operations services. Functions as a patient advocate. Participates in and collaborates on Region-wide activities relating to areas of responsibility. Supervises assigned staff.
Essential Responsibilities:
- Plans, coordinates, directs, and supervises activities of assigned business operations area.
- Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations.
- Works with appropriate leadership to develop and implement business operations process changes.
- Provides information for and coordinates special projects/activities within area.
- Promotes and supports business operations processes, programs, and methods to enhance quality of service.
- Assists in developing effective and appropriate use of process improvement tools to ensure efficient, productive, quality workflow and environment.
- Establishes effective, collaborative working relationships with leadership.
- Facilitates and collaborates toward improvement and problem resolution.
- Implements work plans and strategies to increase efficiencies.
- Coordinates and facilitates monthly department meetings.
- Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
- Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.
Basic Qualifications:
Experience
- Minimum two (2) years of appointment, cashiering, or business office related experience.
Education
- Bachelors degree in business administration, related field, or four (4) years experience in a directly related field.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrated knowledge of business operations and organizational practices and procedures.
- Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Preferred Qualifications:
- Minimum one (1) year clerical operations supervisor experience in a healthcare industry.
- Supervisory/lead or project management experience.
About Kaiser Permanente
At Kaiser Permanente, we’re all focused on helping people and providing high-quality, affordable health care services and to improve the health of our members and the communities we serve. Across our organization, we’re fiercely committed to our members, our mission, our communities, and each other. We know that each part of the Kaiser Permanente team is essential to our success. Together, we are more than 235,000 dedicated professionals working to advance Kaiser Permanente’s commitment to delivering a healthier tomorrow.
Driven by our collective passion at Kaiser Permanente, we strive to make health care more innovative and compassionate. With the wellness of our patients and our communities at heart, we work to revolutionize health and care from more than 650 locations in 8 states and D.C.
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