Supervisor, Facilities Operations Call Center (On-Site Full Time)

Southern Company

Atlanta, GA

Full-Time

Supervisor, Facilities Operations Call Center (On-Site Full Time)

Southern Company

Atlanta, GA

Full-Time

Dec 11, 2025

Facilities

Job Description

Facilities Operations Supervisor - Call Center/Customer Service (Specializing in managing day to day building operations)

** Please Note this is a full-time, ON-SITE position @ 241 Ralph McGill Blvd, Atlanta GA

** Please read the Fleet driving verbiage at the bottom of this job description carefully prior to applying.

Job Summary

The Facilities Call Center Coordinator plays a crucial role in ensuring smooth operations within the Facilities Management department. This position is responsible for overseeing call center representatives, coordinating projects, processing invoices, and managing customer requests. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities

Call Center Operations:

Supervise and lead a team of call center representatives to ensure efficient handling of incoming calls.
Monitor call center performance metrics and implement strategies to improve service quality and customer satisfaction.
Provide training and support to call center staff to enhance their skills and knowledge.

Project Coordination:

Collaborate with various departments to coordinate facilities-related projects from inception to completion.
Develop project plans, timelines, and budgets, ensuring all projects adhere to company standards and deadlines.
Communicate project updates and progress to stakeholders and management.

Invoice Processing:

Manage the processing and tracking of invoices related to facilities services and projects.
Ensure accuracy and compliance with company policies and procedures.
Resolve any discrepancies or issues related to invoicing in a timely manner.

Customer Request Management:

Serve as the primary point of contact for customer requests related to facilities services.
Log, track, and prioritize requests to ensure prompt resolution and customer satisfaction.
Maintain effective communication with customers throughout the request lifecycle.

Reporting and Documentation:

Prepare regular reports on call center performance, project status, and invoice processing.
Maintain accurate records and documentation related to all facilities operations.

Qualifications:

Bachelor’s Degree or Technical Certifications in Business Administration, Facilities Management, or a related field preferred.
Minimum of 3 years of experience in call center management, facilities coordination, or a similar role.
10 years of technical background in mechanical, electrical, and plumbing
Strong leadership and team management skills.
Excellent verbal and written communication abilities.
Proficient in Microsoft Office Suite and call center software.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong problem-solving skills.

This position has been identified as a role that will require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position:

Must have at least one year of verifiable driving experience (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license).
Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.
Must consent to a continuous monitoring of your Motor Vehicle Record

Facilities Operations Supervisor - Call Center/Customer Service (Specializing in managing day to day building operations)

** Please Note this is a full-time, ON-SITE position @ 241 Ralph McGill Blvd, Atlanta GA

** Please read the Fleet driving verbiage at the bottom of this job description carefully prior to applying.

Job Summary

Key Responsibilities

Call Center Operations:

Supervise and lead a team of call center representatives to ensure efficient handling of incoming calls.
Monitor call center performance metrics and implement strategies to improve service quality and customer satisfaction.
Provide training and support to call center staff to enhance their skills and knowledge.

Project Coordination:

Collaborate with various departments to coordinate facilities-related projects from inception to completion.
Develop project plans, timelines, and budgets, ensuring all projects adhere to company standards and deadlines.
Communicate project updates and progress to stakeholders and management.

Invoice Processing:

Manage the processing and tracking of invoices related to facilities services and projects.
Ensure accuracy and compliance with company policies and procedures.
Resolve any discrepancies or issues related to invoicing in a timely manner.

Customer Request Management:

Serve as the primary point of contact for customer requests related to facilities services.
Log, track, and prioritize requests to ensure prompt resolution and customer satisfaction.
Maintain effective communication with customers throughout the request lifecycle.

Reporting and Documentation:

Prepare regular reports on call center performance, project status, and invoice processing.
Maintain accurate records and documentation related to all facilities operations.

Qualifications:

Bachelor’s Degree or Technical Certifications in Business Administration, Facilities Management, or a related field preferred.
Minimum of 3 years of experience in call center management, facilities coordination, or a similar role.
10 years of technical background in mechanical, electrical, and plumbing
Strong leadership and team management skills.
Excellent verbal and written communication abilities.
Proficient in Microsoft Office Suite and call center software.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong problem-solving skills.

This position has been identified as a role that will require the use of a Georgia Power fleet vehicle. The following will be required if you are selected for this position:

Must have at least one year of verifiable driving experience (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license).
Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.
Must consent to a continuous monitoring of your Motor Vehicle Record

About Southern Company

Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications.

The men and women who work at Southern Company understand that we don’t simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 100 years ago, our company played a major role in the growth and prosperity of the South – and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because we’re there.

Our principal business is to make, move and sell energy. Those are the “whats” of our business. But it’s the “hows” that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.

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Apply For This Job

Supervisor, Facilities Operations Call Center (On-Site Full Time)

Southern Company

Atlanta, GA

Dec 11, 2025

Full-time

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