Job#: 2077643

Job Description:

Job Title: Tech BSA

Location: Columbus, OH (Hybrid)

Pay Range: $37/hr-$41/hr

Length: 3 Months (Contract to Hire)

JOB DESCRIPTION

We are seeking a detail-oriented and technically proficient Business Systems Analyst to join our team. This role focuses on supporting cloud-based services and applications used across the organization. The ideal candidate will have a strong understanding of cloud platforms, experience with business process documentation, and the ability to collaborate across technical and business teams to ensure smooth operations and continuous improvement. This role is critical in ensuring operational continuity, regulatory compliance, and the successful delivery of technology solutions within a highly regulated banking environment.

Responsibilities

• Monitor vendor release notes and updates for potential business and regulatory impacts; document changes and coordinate with QA teams for regression testing.
• Develop subject matter expertise through internal knowledge sharing and vendor-provided training.
• Provide second-level support for business inquiries and incident resolution.
• Create and maintain comprehensive support documentation, including internal runbooks (SharePoint) and user-facing knowledge articles (ServiceNow).
• Define and implement business-as-usual (BAU) updates and enhancements in collaboration with testing and support teams.
• Establish and manage reporting processes to track usage volumes and ensure compliance with contractual limits.
• Execute build and configuration tasks for projects with clearly defined requirements.
• Manage user access for supported applications, including provisioning, deprovisioning, and periodic access reviews in line with security and compliance standards.

Skills Needed

• Experience supporting enterprise cloud services such as DocuSign, Adobe Sign, and Box.com.
• Solid understanding of the Software Development Life Cycle (SDLC) and experience implementing technical business requirements.
• Familiarity with system integration concepts (e.g., APIs, schedulers).
• Strong organizational and multitasking skills.
• Experience gathering and documenting business and functional requirements.
• Excellent analytical, investigative, and communication skills.
• Knowledge of software delivery methodologies: Waterfall, Agile, and/or Scrum.
• Ability to proactively identify risks and drive resolution efforts.
• Proficiency in creating and interpreting technical documentation (e.g., process maps, BRDs, system diagrams, test plans).

Preferred Qualifications (Nice to Have)

• Familiarity with digital signature workflows and document lifecycle management.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.