Job Description
Location
- This role is onsite in a hybrid capacity out of our office in Philadelphia, PA or Las Vegas, NV.
Responsibilities:
- Technical Support Analyst will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, payment device troubleshooting, various tools and proxies, and point of sale integrations.
Requirements
- Bachelor's Degree from an accredited university
- Experience of working in and around the Hospitality or Retail industry
- Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis)
- Experience in payments processing, financial services
- 2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support
- Participation in the 24/7 on call rotation
- Some travel may be required
- Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.
- Strong aptitude to learn quickly, both technical and business processes
- Strong and accurate listening skills
- Patience and Understanding
- Excellent written and verbal communication skills in English, Spanish is a plus
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location
- This role is onsite in a hybrid capacity out of our office in Philadelphia, PA or Las Vegas, NV.
Responsibilities:
- Technical Support Analyst will support our growing complex environment. This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, payment device troubleshooting, various tools and proxies, and point of sale integrations.
Requirements
- Bachelor's Degree from an accredited university
- Experience of working in and around the Hospitality or Retail industry
- Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis)
- Experience in payments processing, financial services
- 2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support
- Participation in the 24/7 on call rotation
- Some travel may be required
- Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.
- Strong aptitude to learn quickly, both technical and business processes
- Strong and accurate listening skills
- Patience and Understanding
- Excellent written and verbal communication skills in English, Spanish is a plus
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About FreedomPay
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments.
Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
Since our launch in 2000, FreedomPay has been a pioneer in Next Level Commerce™, including mobile payments, cashless solutions, virtual and remote terminals, payment processing, intelligent analysis, routing of promotions, incentives and customer relationship management services.
As the industry's first TransAtlantic payments solution with integrations across top point-of-sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make your payments faster, simpler, safer and smarter.
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