Job#: 3014061

Job Description:

We’re seeking a proactive and systems-minded Content Manager to oversee the creation, organization, and governance of content within an internal AI knowledge center. This centralized hub serves as a resource for AI-related tools, documentation, best practices, and learning materials, designed to empower teams across the organization.

The ideal candidate will have experience in content management and knowledge systems, with strong skills in information architecture, governance, and process design. This role is less about technical writing and more about building scalable content systems, ensuring clarity, consistency, and accessibility across all AI-related documentation.

Content Organization

• Audit, categorize, and structure existing technical documentation.
• Develop and maintain a logical, user-friendly information architecture.
• Implement tagging, linking, and macros to improve navigation.
• Standardize best practices for naming conventions, formatting, and content lifecycle management.

Collaboration

• Partner with engineers, product managers, and other stakeholders to gather and validate content.
• Facilitate review cycles and incorporate feedback from technical and non-technical users.
• Provide templates, style guides, and best practices for contributors.
• Offer hands-on support and coaching for content contributors.

Content Creation & Review

• Edit contributor content for clarity, formatting, and adherence to standards.
• Write and update technical guides, FAQs, onboarding materials, and best practices.
• Translate complex technical concepts into clear, concise content for internal audiences.
• Ensure consistency and accuracy across all AI-related content areas.

Content Management

• Manage version control and updates for evolving AI tools and documentation.
• Monitor content health and analytics to identify gaps and improvement opportunities.

Process Improvement

• Define and refine content governance, workflows, and approval processes.
• Recommend and implement improvements to templates and publishing processes.
• Utilize Confluence automations and AI features to streamline content contribution and review.

• 5+ years of experience in content management, knowledge management, or information architecture within technical environments.
• Proficiency in Confluence (including automations and AI features).
• Experience building or maintaining centralized knowledge systems.
• Familiarity with taxonomy, tagging, metadata, and governance models.
• Strong attention to detail and ability to simplify complex information.
• Excellent communication and collaboration skills.
• Ability to work effectively with technical and non-technical stakeholders.
• Experience with AI/ML concepts or tools is a plus.

1. Expertise in Confluence/Atlassian.
2. Strong technical background (comfortable with engineering/product terminology).
3. Experience defining content standards and governance models.
4. Ability to translate technical concepts into clear documentation.
5. Process improvement and contributor coaching experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.