Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position: Account Executive, New Logo Hunter – Southern California

Are you a motivated and results-driven sales executive ready to open new doors for Genesys in the Enterprise Market in Southern California

If you’re passionate about customer experience (CX), skilled in enterprise software sales, and thrive on creating new business opportunities, we’d love to meet you.

About the Role:

As an Account Executive (New Logo) with Genesys, your mission is to drive revenue growth by securing new business in the Retail & Manufacturing industries. You’ll play a key role in Genesys’ expansion within this region by creating, developing, and closing new logo opportunities. This role is centered on prospecting and positioning Genesys as the solution of choice for large enterprises, building relationships with key stakeholders, and aligning customer needs with our innovative CX solutions.

Key Responsibilities:

• New Logo Acquisition: Proactively identify, engage, and close new logo opportunities in the Retail & Manufacturing sectors, positioning Genesys as a transformative partner.

• Consultative Selling: Leverage your understanding of complex enterprise sales to develop tailored solutions that address customer challenges and showcase Genesys’ value.

• Sales Strategy: Develop and execute account and opportunity plans, ensuring a well-organized and strategic approach to every sales engagement.

• Cross-functional Collaboration: Work closely with Solution Consulting, Marketing, and other teams to ensure smooth transitions and robust support throughout the sales cycle.

• Relationship Building: Establish trusted relationships with economic buyers and decision-makers, becoming a go-to advisor who aligns Genesys solutions with their business goals.

• Revenue Growth & Pipeline Management: Maintain a strong pipeline of opportunities, accurately forecasting and reviewing sales progress with senior leadership.

• Networking: Foster partnerships with consultants, technology, and transformational partners to increase Genesys’ reach and execution capacity within key accounts.

What We’re Looking For:

• Industry Expertise: In-depth knowledge of the various Enterprise industry in Southern California, with a proven track record of success in these sectors. Including an existing network to tap into.

• SaaS & Enterprise Software Background: 5+ years of B2B experience selling complex enterprise software, especially SaaS, with a history of meeting or exceeding revenue goals.

• Consultative Sales Approach: Ability to understand customer pain points and articulate the value of Genesys solutions, positioning our products effectively within new accounts.

• Experience in New Logo acquisition: Candidate understands the tactics to apply for effective prospecting to land new logo wins

• Team Player & Leader: Strong collaborator who thrives in a team setting, helping drive success across cross-functional teams.

• Exceptional Communication: Proficient in English, with excellent presentation skills suited for engaging senior leadership.

Why Genesys?

• Innovation-Driven Culture: Work with cutting-edge technology in a dynamic environment committed to delivering impactful solutions.

• Career Development: Opportunities for continuous learning and advancement within a supportive, growth-focused team.

• Comprehensive Benefits: Competitive compensation package with a focus on work-life balance and employee well-being.

If you’re a tenacious sales executive with a passion for winning new business and building lasting client relationships, join us at Genesys and be part of our mission to transform CX in the Southern California Market.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.