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Job Description:

Transportation Services Representative 2 – Account Processor
Oregon Department of Transportation
Commerce and Compliance Division
Commercial Vehicle Licensing Account Services
Salem

The role:
Bring your customer service skills and experience to our Commerce and Compliance Division as an Account Processor. In this role, you will assist customers over the phone and in-person by issuing permits to motor carriers, collect fees, educate the public in all phases of motor carrier regulation and help influence the actions of the industry with research, analysis and interpretation of laws and regulations. Apply for this exciting opportunity today!

Notice to Applicants: Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment. Questions about what this means? Contact the recruiter listed below to discuss.

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Deliver efficient and exceptional customer service over the phone and in-person for commercial motor vehicle and farm certification services. Provide accurate information and guidance on various registration and licensing programs.

• Research, investigate and interpret information in accordance with laws, rules, regulations, policies and procedures.

• Review documentation for eligibility for farm credentials and tax-exempt status for qualified farmers.

• Review applications to ensure compliance with regulatory requirements and collaborate with the Driver and Motor Vehicles Division (DMV) to approve and issue farm license plates.

• Collect fees and taxes. Assess late charges and penalties when appropriate.

• Conduct transactions for vehicle registration, renewals and address changes.

• Input data into vehicle registration system with accuracy and efficiency.

• Review and correct discrepancies.

• Conduct research in response to inquiries from internal and external customers and effectively communicate findings to a diverse audience.

• Work is performed in a typical office environment and requires extensive computer and phone use.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Three years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least one year of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.

AND

Experience or training using computers to retrieve and input data.

AND

Three months experience collecting money and making change.

Completion of an associate's degree will substitute for one year of the public contact experience.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience with high volume customer service and responding to inquiries by phone or in person.

• Experience working effectively with diverse audiences while providing exceptional customer service.

• Experience clearly explaining complicated rules and policies to customers.

• Demonstrated experience with independent decision making and problem solving.

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• This position is not represented by a union (unrepresented).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Customer Service, Compliance