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Account Specialist - School

Shutterfly

Eden Prairie, MN

Full-Time

Account Specialist - School

Shutterfly

Eden Prairie, MN

Full-Time

Mar 05, 2025

Arts and Design

Job Description

At Lifetouch (part of the Shutterfly family of brands), we're all about people - bringing them together, making them feel welcome, and connecting them to experiences. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of "Picture Day" Lifetouch captures smiling faces, preschool through high school graduation.Be part of our amazing teamin akeyrole as anAccount Specialist!As an Account Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch. If you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role. Our Account Specialist role is a full-time position eligible for medical, dental, and life insurance benefits, 401K, and holiday pay.OurAccount SupportSpecialistsEnjoy:

- Insurance benefits, 401k, and holiday pay

- Fully paid training

- Seasonal bonus opportunity

- Authentic, appreciativecompany culture

What You'll Do Here:

- Work with your schools, the photography leaders and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately.

- Organize information by maintaining databases, calendars and filing systems.

- Effectively communicate with your partners regarding completion of jobs.

- Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions.

- Work with the accounts to confirm and update important picture day information in our databases

- Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams in order to help improve future picture days.

The Skills You'll Bring

- Must be at least 18 years old

- Diploma or general degree (GED) required; 4-year degree preferred.

- Strong customer service and problem-solving skills

- Excellent verbal, written and interpersonal skills.

- Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus.

- Ability to work well in a team environment, as well as independently.

- Ability to multi-task
Hourly Pay Rate: $21.00

If you're interested in an exciting career with a collaborative team, we want to work with you!This position will accept applicants on an ongoing basis until filled.
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

- Insurance benefits, 401k, and holiday pay

- Fully paid training

- Seasonal bonus opportunity

- Authentic, appreciativecompany culture

What You'll Do Here:

- Work with your schools, the photography leaders and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately.

- Organize information by maintaining databases, calendars and filing systems.

- Effectively communicate with your partners regarding completion of jobs.

- Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions.

- Work with the accounts to confirm and update important picture day information in our databases

- Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams in order to help improve future picture days.

The Skills You'll Bring

- Must be at least 18 years old

- Diploma or general degree (GED) required; 4-year degree preferred.

- Strong customer service and problem-solving skills

- Excellent verbal, written and interpersonal skills.

- Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus.

- Ability to work well in a team environment, as well as independently.

- Ability to multi-task
Hourly Pay Rate: $21.00

About Shutterfly

Shutterfly, Inc. is the leading digital retailer and manufacturer of high-quality personalized products and services. Founded in 1999, Shutterfly brings your photos to life in photo books, gifts, cards and stationery – through its flagship Shutterfly products, premium offerings in its Tiny Prints boutique, as well as wedding invitations and stationery for every step of the planning process; through BorrowLenses, the premier online marketplace for photographic and video equipment rentals; and GrooveBook, an iPhone and Android app and subscription service that prints up to 100 mobile phone photos in a GrooveBook and mails it to customers every month.

Shutterfly, Inc. also operates Shutterfly Business Solutions, delivering high-quality digital printing services to the enterprise market, and Lifetouch, the leader in school photography.

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Account Specialist - School

Shutterfly

Eden Prairie, MN

Mar 5, 2025

Full-time

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