• Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment
• Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes
• Oversee Kipsu communication with guests including reviewing and filing past communications, send notes and areas for improvement to the Kipsu team as needed.
• Monitor social media channels during work hours; reply to comments and engage with tenant and local accounts.
• Maintain and update content for the center’s website, including retailer promotions, tenant events, job postings, and employee discounts.
• Coordinate and edit the Retailer Holiday Handbook annually.
• Plan, prepare, and set up Holiday Kick-Off merchant communication including Easter and Christmas
• File SSA/contracts and manage Certificates of Insurance for contracted companies.
• Create and maintain tenant files, ensuring all pertinent documents are received before tenant openings; enter opening and closing dates into Yardi; prepare one-time charge forms and credit refund requests for LR/AR as necessary; collect and verify Certificates of Insurance, send to Risk Management, and update monthly reports; mail out certified letters for terminations and defaults.
• All other duties as assigned

What You Bring:

• High School diploma or equivalent.
• 0-3 years of administrative experience.
• Intermediate knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Outstanding customer service skills.
• Familiarity with property management software (e.g., Yardi) is a plus.
• Excellent organizational and time management skills.
• High level of accuracy and attention to detail.
• Ability to work collaboratively within a team and independently.

Why You’ll Love Working with Us:

We know our people make us who we are, and we take pride in recruiting and retaining the best and brightest employees from all backgrounds. We recognize the value of strengthening our workforce with diverse thoughts, voices, ideas and people. This makes our company a rewarding and energizing environment to work in.

As an employee with Macerich, you will also benefit from the following: 

• Best-in-class benefits with affordable employee contribution level
• Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401K with a Company Match and Employee Stock Purchase Program
• 24 paid volunteer hours annually and employer charitable match benefit
• Calm and ClassPass membership

Why Macerich

We create places where people come together. Macerich is reinventing the retail experience bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. Our properties some of the most vibrant, bustling cities across the country from New York to California, Macerich is setting the bar for transforming retail real estate into our vision for Regional Town Centers for everyone.

Our Culture of Belonging

At Macerich, we prioritize diversity, inclusivity, and equity, benefiting our employees, workplaces, and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics. For further details, refer to our Anti-Harassment, Discrimination, and Retaliation Policy. We provide reasonable accommodations for individuals with disabilities. Contact our People team for assistance @ Careers@Macerich.com.